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In Abeyance

RR 286: Robert ‘Dutch’ Silverstein from A & M Auto Service

Dec 22, 2017

RR 285: Ryan Blair – Blair Automotive

Dec 19, 2017

RR 284: Women In Auto Care Honorees

Dec 15, 2017

RR 283: Bob Rodriguez – Legacy Industry Trainer

Dec 12, 2017

RR 282: Jennifer Maher from TechForce – Technician Shortage – Solution Update

Dec 8, 2017

RR 281: Auto Care Impact Award- Four For The Future 2017

Dec 5, 2017

RR 280: Eric Svedberg and Rex Cate from Automotive Specialists

Dec 1, 2017

RR 279: Wheat Ridge High School STEM Program – Auto Shop on Steroids

Nov 28, 2017

RR 278: Emerging Technology – How Will the Aftermarket Prepare – Service EDU @ AAPEX17

Nov 24, 2017

RR 277: Andy Bizub from Midwest Performance Cars

Nov 21, 2017

RR 276: SPARK 2017 at AAPEX

Nov 17, 2017

RR 275: Chris Chesney – Sr. Director Customer Training – Carquest Technical Institute

Nov 14, 2017

RR 274: Bill Hanvey and Bill Long / Co-Chair of AAPEX 2017

Nov 10, 2017

RR 273: Technician Round Table Part 3 -Heipp – Landry -Fanslow

Nov 7, 2017

RR 272: Marcus Marchegger from Capital Automotive

Nov 3, 2017

RR 271: Jim Morton – Aftermarket Trainer and ATC Educator

Oct 31, 2017

RR 270: Leon Anderson from Integrity Auto Care

Oct 27, 2017

RR 269: ASA-Pennsylvania ‘Super Saturday’ – Training Event

Oct 24, 2017

RR 268: Scott Wheeler from Automotive Consultants Group

Oct 20, 2017

RR 267: Brian Bates from Eagle Automotive

Oct 17, 2017

RR 266: Patrick McHugh from Bimmer Rescue, Richmond, VA

Oct 13, 2017

RR 265: Kevin Hurley from Mission Viejo Transmissions & Auto Repair & Girls In The Garage

Oct 10, 2017

RR 264: Steve Ciabattoni – Credit Card Compliance

Oct 6, 2017

RR 263: Jason Servidio – VP Transformers Institute

Oct 3, 2017

RR 262: Skip Potter – Retired Executive Director NASTF

Sep 29, 2017

RR 261: Jim and Shelly Fleischman from Automotive Alley

Sep 26, 2017

RR 260: Vic Tarasik – Part 2 – Life’s Lessons

Sep 22, 2017

RR 259: Clint Dudley from Shade Tree Auto – Update

Sep 19, 2017

RR 258: John Francis from Francis Automotive Services

Sep 14, 2017

RR 257: Tom Marx, MAAP – Marx Group & Hart Marx Advisors

Sep 12, 2017

RR 256: Rachael Wacha from City Auto Repair

Sep 8, 2017

RR 255: David Milne from ATMC and ASE

Sep 5, 2017

RR 254: Rod Stephens from The Stephens Law Firm

Sep 1, 2017

RR 253: Scott Buckley & Steve Bullins

Aug 29, 2017

RR 252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids Hybrid

Aug 25, 2017

RR 251: Craig O’Neill form O’Neill’s Transmission Service

Aug 22, 2017

RR 250: Dave Hobbs – Lead Technical Trainer- Delphi

Aug 18, 2017

RR 249: Brenda & Brent O’Neal from Repair One Automotive

Aug 15, 2017

RR 248: Tom Lambert from Shadetree Automotive

Aug 11, 2017

RR 247: Derek Kaufman – Partner at Schwartz Advisers – What Does the Future with Autonomous Cars Look Like?

Aug 8, 2017

RR 246: Scott Brown from iATN

Aug 4, 2017

RR 245: Kate Jonasee from K-Tech in Sebastopol, CA

Aug 1, 2017

RR 244: Brian Sump from Avalon Motorsports

Jul 28, 2017

RR 243: Giuliano Zuccato – Chrysler Crossfire & Horse of Destiny Foundation

Jul 25, 2017

RR 242: Rick White from 180BIZ

Jul 21, 2017

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

Mar 30, 2020

Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE.“He is ‘just a car guy’ with lots of…

Financial struggles. Gain Control of your Finances [FTR 090]

Mar 26, 2020

With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead of the…

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

Mar 16, 2020

Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click HERE. Institute for Automotive Business Excellence website.   Talking Points: Re-thinking parts margins based on pricing transparency from online parts sellers He doesn’t like…

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

Mar 9, 2020

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician…

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

Mar 2, 2020

Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin’s previous episodes HERE. Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board www.aserenewalapp.com Certify without going to a testing…

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

Feb 24, 2020

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career…

Bob Greenwood on Billed Hours Per RO [FTR 085]

Feb 17, 2020

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

Ben Johnson – The Power of WHY [FTR 084]

Feb 10, 2020

Ben Johnson, Director, Project Management, Mitchell 1 Key Talking Points: Some companies challenges is its own success Business start with a vision and a why Over time we tend to not focus on your why but our what If you look at your competition and feel you have to duplicate or mimic what they are…

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

Feb 3, 2020

With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO, is a co-founder…

Steve Finzel – Too Many Fluids [FTR 082]

Jan 27, 2020

Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve’s previous episodes HERE. Talking Points So many transmission fluids Low viscosity and…

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

Jan 19, 2020

FTR 081 Brian Sump – Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works…

Matt Fanslow – Helping Local Shops [FTR 080]

Jan 13, 2020

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also…

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

Jan 6, 2020

Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two locations. He…

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

Dec 30, 2019

Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket’s premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of…

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

Dec 23, 2019

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also…

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

Dec 16, 2019

FTR 076 Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

Dec 9, 2019

FTR 075 Bill Hill – Yearly Bonus is All About a Commitment to Training

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

Dec 2, 2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

Nov 25, 2019

FTR 073 Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

Nov 18, 2019

FTR 072 Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

Nov 11, 2019

FTR 071 Mike Davidson – Wage and Hour Laws – Don’t Ignore This

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

Nov 4, 2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

Oct 28, 2019

FTR 069 Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

Oct 21, 2019

FTR 068 Ron Ipach – Close Your Shop and Go Get a Job

FTR 067: Rick White – Change Your Life and Your Business

Oct 14, 2019

FTR 067 Rick White – Change Your Life and Your Business – Get To Training

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

Oct 7, 2019

FTR 066 Carm Capriotto – Struggling Shops and The Rule of Holes

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

Sep 30, 2019

FTR 065 Bill Haas – Never Let a Third Party Influence Your Profit Structure

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

Sep 23, 2019

FTR 064 Mike Davidson – An Idea on Where to Find Apprentices for Your Shop

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

Sep 16, 2019

FTR 063 Matt Fanslow – What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

Sep 9, 2019

FTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front Counter

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

Sep 2, 2019

FTR 061 Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

Aug 26, 2019

FTR 060 Jeff Rudnick are Cooperatives in Our Future.
Consider economies of scale to save money and own your brand and control your marketing.

FTR 059: Greg Buckley on LYFT

Aug 19, 2019

Greg Buckley on Lyft

Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.

FTR 058: Tomi Oliva – Would You Work For You?

Aug 12, 2019

FTR 058 Tomi Oliva- Would You Work For You?

Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment is. He reminds you that it is the little things that matter.

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

Aug 5, 2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program

I’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong program that is nearing the $1M donation milestone. I feel it may happen soon. This year could be the year B4B hits this huge goal.

My respect and admiration for Laura Frank and Leigh Anne Best, who started brakes for breasts with a hand full of shops in the state of Ohio. Two lady service professionals have created a jewel of a program that continues to grow in support and influence in the industry. The program is Brakes For Breasts and it happens every October. Laura and Leigh Anne are independent service professionals and therefore know your business and can relate to the value Brakes For Breasts can bring to your business and for cancer research.

Total donated to Dr. Vincent Touhy at the Cleveland Clinic for his research on a Breast Cancer Vaccine is $747,771, since 2011. The $1M milestone is not too far away and to get there, your help is needed. www.brakesforbreasts.com is where you can sign up.

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

Jul 29, 2019

Justin Barrett – Hard Talk on Areas of Improvement for Independents

Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators.

Justin Barrett will hit a few nerves as he asks you to take a look at your facility through the lens of the customer. And if you are not requiring 80 hours of training for your people, according to Justin, you are not keeping pace. He’ll also tell you why and how he closes and takes his team to train at venues like Vision in Kansas City.

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Jul 22, 2019

FTR 055 Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.

FTR 054: Roy Schnepper – ASA Behind the Scenes

Jul 15, 2019

ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

Jul 8, 2019

Do You Know The Exact Source of Your Marketing Efforts?

Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine which give you the greatest return. She has a few great ideas on how to do it and why tracking and the numbers has helped her marketing investment pay dividends for her.

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

Jul 1, 2019

Build Your Bench – and Be a Proactive Recruiter.

Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

Jun 24, 2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

Jerry Holcom from S & S Service Center in Kansas City, MO is a co-founder of Vision and current President of the Midwest Auto Care Alliance wrote in his latest presidents message about his concern for commitment and professionalism

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

Jun 17, 2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling

Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the promotion of professional wrestlers to aftermarket shops. Matt likes to look outside the industry to learn and see new things. A stretch in thinking, I don’t think so. I know one thing, this rant will make you think.

FTR 049: Tom Lambert – Discount Model Marketing

Jun 10, 2019

Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

Jun 3, 2019

Our Technicians Are Car Doctors

Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. If there was ever a time to embrace ASE it is now. The high tech world of the automotive creates the need for highly trained technicians and through ASE certification allows us to differentiate ourselves and improve our image.

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

May 27, 2019

Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and knows what it takes to turn ordinary service professionals into top performers

Technician Productivity Redefined [AW 189]

Dec 23, 2023

From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188]

Dec 16, 2023

From the Classroom to the Shop – The Future of Automotive Education [AW 187]

Dec 9, 2023

Give Me 10 Update: Collaboration with Education [AW 186]

Dec 2, 2023

Becoming a Shop Owner with Meg Richards [AW 185]

Nov 25, 2023

Up Close and Personal with Brett Beachler [AW 184]

Nov 18, 2023

Personal Development in Sales Training: Pushing Boundaries for Growth [AW 183]

Nov 11, 2023

Gain Commitment From Your Team: Lead From the Front [AW 182]

Nov 4, 2023

Making a Course Correction with Wesley Adams [AW 181]

Oct 28, 2023

Succession in Real Life [AW 180]

Oct 21, 2023

Defining Mentoring and Its Role in Implementing Change [AW 179]

Oct 14, 2023

From Idea to Product: Dorman’s Process of Developing Products [AW 178]

Oct 7, 2023

5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance [AW 177]

Sep 30, 2023

New Age Employees Require A New Way of Thinking [AW 176]

Sep 23, 2023

Catching Up with the ‘Car Coach’ Lauren Fix [AW 175]

Sep 16, 2023

Lunch and Learn Training: How It’s Done! [AW 174]

Sep 9, 2023

Who is Your Customer Experience Officer (CXO)? [AW 173]

Sep 2, 2023

Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]

Aug 26, 2023

Acquiring and Transforming a 72 Year Old Business [AW 171]

Aug 19, 2023

Real Estate Strategies [AW 170]

Aug 12, 2023

Rachel Spencer’s ‘Rachelisms’ for Auto Repair [AW 169]

Aug 5, 2023

Remodel 1 Year Later: See the Transition, See the Difference [AW 168]

Jul 29, 2023

Preparing for Fall 2023 Conferences [AW 167]

Jul 22, 2023

The Noble Mechanic: Before and After Transformation and Rebranding [AW 166]

Jul 15, 2023

Embracing Change: Navigating the Electrification Revolution [AW 165]

Jul 8, 2023

New Build in 4 Months: A Look Inside [AW 164]

Jul 1, 2023

Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One [AW 163]

Jun 24, 2023

Why Much? How Much? Exploring Value Proposition in Auto Repair [AW 162]

Jun 17, 2023

How Can Professionalism Improve the Automotive Industry? [AW 161]

Jun 10, 2023

Personalized Customer Service and Marketing Strategies [AW 160]

Jun 3, 2023

The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159]

May 27, 2023

The Importance of Self-Reflection and Self-Improvement in Business [AW 158]

May 20, 2023

Navigating Family Dynamics in Business Ownership [AW 157]

May 13, 2023

Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156]

May 6, 2023

Toxic Cultures, Leaders and Team Members [AW 155]

Apr 29, 2023

Consistency and Common Sense Trumps Trendiness [AW 154]

Apr 22, 2023

Closed All 10 Locations for Company Summit [AW 153]

Apr 15, 2023

Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]

Apr 8, 2023

Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]

Apr 1, 2023

Newly Purchased ADAS Calibration Equipment [AW 150]

Mar 25, 2023

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

Mar 18, 2023

Internal Company App Gets the Word Out [AW 148]

Mar 11, 2023

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

Mar 4, 2023

4 Day Work Week and Our Own App [AW 146]

Feb 25, 2023

An Update: Mobile Diag and Training [AW 145]

Feb 18, 2023