The Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket - Reside Here

Discover and Search the Complete Content Libary

Search the Complete Library

Remarkable Results LOGO NEW June 2017 Horizontal Trans v5
THA Logo for Website v1
FTR - For the Record Open Mic

New Shows Are Here

Aftermarket Weekly Trans Shadow

In Abeyance

RR 186: Chris Cloutier on Shop Technology

Jan 13, 2017

Do you understand the logical progression of software tools and systems in your company?

Keeping up with technology improvements and enhancements is an important strategy for any shop owner. Chris Cloutier has created an info-graphic that maps the implementation and process of a technology driven service shop

Chris created a website to help shop owners understand the process, stages and options available for shop owners. The timeline helps create an implementation strategy so that every shop keeps up with technology advancements and critical levels of customer interaction and connection.

RR 185: Bill DeBoer Jr, AAM from DeBoer’s Auto Sales and Service

Jan 10, 2017

High Flying Entrepreneur Combines Used Cars with Automotive Service to Create the Right Formula.

Bill DeBoer, AAM has been responsible for bringing innovations in daily operations to the full-service, high-tech auto repair facility for 20+ years. Started by his dad in 1982 DeBoer’s also sells used cars.

DeBoer speaks to the value ride sharing will bring to his business, his new mastermind group, and his new Car Care Club among many other topics.

RR 184: Tim Dwyer Automotive Education Specialist at Consulab

Jan 6, 2017

Tim Dwyer was a shop owner for 25 years and was an instructor at Oklahoma State University Institute of Technology, for 12 years, where he helped start and instructed the Pro-Tech Automotive Internship program. He has found a perfect evolution of his storied carrer as an automotive education specialist at ConsuLab Educatech.

Tim is pays it forward with a very in-depth interview that covers many bases from his own shop, to being an educator and discovering a powerful way to educate his students with a Team Based Learning approach to his work in helping instructors utilize the power of their teaching aids.

RR 183: Michele Winn, Diagnostician at Beck Service Center

Jan 3, 2017

Lincoln Tech Grad: Only woman in her class is drivability diagnostician at Beck Service Center.

Michele Winn flipped burger at Wendy’s when she got her first job doing payroll at a service center. She got the bug and spent six years at a Goodyear, then on to Linder Technical Service and now at 30 bay operation Beck Service Center in Indianapolis.

Michele graduated from Lincoln tech and spends her day diagnosing drivability and electrical problems. She shares her opinions of training, she lists her personal strengths and feisty is one of them and how she sees the impact of future technology.

RR 182: Bobby Bassett on Cooling System Comebacks

Dec 30, 2016

Simple Solution to Minimize Cooling System Comebacks

Bobby Bassett, the Manager of Training North America for Gates Corporation shares important facts about cooling system repairs.

Bobby explains the do-right-rule when it comes to cooling system repairs. He says 40% of radiator failure and 95% of water pump failure is due to coolant contamination. Listen to Bobby Bassett’s frank discussion on minimizing customer comebacks. It’s very simple.

RR 181: Jerry Kubitsky from Summit Transmissions

Dec 27, 2016

Shop owner survives a fire and re-opens within a month.

Jerry Kubitsky of Summit Transmissions has toughed through a few challenges in his business career. From having to buyout a partner, to closing a store to a fire in August 2016 that closed the shop for a month; Jerry has survived and continues to prosper where others would have thrown in the towel.

RR 180: Jorge Menchu from AES Wave and Industry Instructor

Dec 23, 2016

How Do We Make Ourselves SMARTER?

Jorge Menchu was hooked at an early age. He grew up in Kansas City, MO. It was his go-cart that brought upon his passion for loving cars and mechanics. This developed into a passion about learning.
His goal is to help young folks to realize their own success and failure by engaging his students to be better learners.

The episode highlights Jorge’s three pathways to learning. These fundamentals can change your ability to learn and understand. They are Self-Awareness, Learning Awareness and Building a Structure of Knowledge.

RR 179: Tristan Realubit from Real Autohaus Automotive

Dec 20, 2016

Tristan Realubit, AAM owns Real Autohaus Automotive in Westmont. IL. He has had his share of challenges that for many, would have thrown in the towel years ago. Armed with powerful advice from his mother he continued his quest to be a shop owner even though he didn’t understand the business side of the business.

As luck would have it he found AMI On-Line and then bought a Mitch Schneider book. Those two forces put Tristan on the right path. He has plans to add his second location now that he has retired the debt that mounted as he learned the business.

RR 178: The Digital Sales Process with Jeremy O’Neal and Chris Cloutier

Dec 16, 2016

Listen to Chris Cloutier from Autotex.me and Jermey O’Neal from Advisor Fix in a round table discussion on this very subject. They bring to light the many reasons that digital selling is here to stay and it will alter the way business is done into the future.

RR 177: Joe Hanson from Gordie’s Garage

Dec 13, 2016

Joe Hanson, second generation family at Gordie’s Garage, Roseville, MI, shares many of his strategies and tactics on the family business. He will implement his first Profit Sharing program for his team in 2017. He tells you how it came to be.

RR 176: Jennifer Maher from TechForce Discussing a Solution to the Technician Shortage

Dec 9, 2016

Share this…There’s a tech shortage in the transportation industry. It doesn’t matter if you’re talking automotive, trucking, diesel, aftermarket, motorcycle, marine, collision repair…you name it…they’re all struggling to find trained, professional technicians. Meet Jennifer Maher, the CEO/Executive Director of TechForce Foundation, a nonprofit 501(c)(3) with the mission to champion students to and through their education…

RR 175: Brian Jesko – Shop owner doesn’t have customers, but friends for life.

Dec 6, 2016

Shop owner doesn’t have customers, but friends for life.

Brian Jesko from Trinity Auto Haus in Waco, TX started turning wrenches 25 years ago, and always knew he would own a shop; his dream was realized in 2011. In 2016 he purchased the building he rented.

With a realization that if you want to be successful you need to surround yourself with successful people, Brian believes to stand out in the world of business you must treat every customer as the next most important customer.

RR 174: All Women Panel from Pittsburg State Univ-Seniors in Automotive Technology

Dec 2, 2016

All women collegiate panel discusses their passion for automotive technology

Hallee Murphy, Randijo Blackman and Haley Huddleston followed their dream and passion to go to college for automotive technology. They never looked back. With internships under their belt they are looking to careers and grad school.

RR 173: Nick Modesti from Modesti’s Car Care Center

Nov 29, 2016

A true family culture ingrained with their customers.

Nick Modesti from Modesti’s Car Care Center in Culver City, CA is second generation nurturer. Nick has carried the tradition of his dad and mom to their team members and customers. Everyone feels the family culture which is never compromised.

Interview covers their goal to maintain 100% satisfaction with our clients, implementation of a DVI program, why having a business coach is one of his best decisions, how he bonuses his team for achieving training goals, and their peace of mind warranty program among others.

RR 172: Giuliano Zuccato, Clay Sculptor – 1964 Mustang

Nov 24, 2016

Sculptor Giuliano Zuccato shares his story inside the Ford Design studio as a member of the team that created the 1964 Ford Mustang.

Giuliano Zuccato, one of the original clay sculptors who worked in the Ford Design Studio on the 1964 Mustang, tells an inspiring story of an immigrant who discovered his passion for sculpting as a result of a life threatening illness.

RR 171: Robert Noriega from Autoworks Tampa

Nov 22, 2016

Humble beginnings: Started fixing cars in his mother’s garage to pay for college.

Bob Noriega from Autoworks of Tampa, FL has been in business only 7 years but has a winning formula of processes and systems that will allow him to duplicate and grow.

He credits his hard work, personal drive and business coach for setting a strong level of accountability. Bob’s business growth is directly attributed to managing his numbers and his passion on a ‘complete’ customer experience.

RR 170: Jude Larson, JML Real Solutions

Nov 18, 2016

How to become a sought-after business, that everyone wants to work for.

Jude Larson the president, owner and lead consultant for JML Real Solutions uses his rich experience and business success as he works with service professionals to re-engineer their businesses.

Jude shares ideas on how to become a legendary or sought-after business where top performers want to work and why company culture is precious and you need to build it and protect it. Jude also asks every client to review their business from a 30,000-foot view to gain a perspective and build the right priorities for their business.

RR 169: Seth Thorson from Eurotech Auto Repair

Nov 15, 2016

Euro specialist shop owner is also a BMW trainer and embraces technician networking.

Scott Thorson has specialized in the service of European automobiles since 1999. A BMW Trained technician also owns a nationwide BMW tech Support service (LMV Bavarian) that people all over the world use for BMW technical advice.

A national BMW trainer embraces new technology and understands that there is always someone willing to work harder to take everything away.

RR 168: Bob Heipp – Mobile Diagnostician

Nov 11, 2016

Automotive technician finds his move to mobile diagnostician the perfect fit.

Bob Heipp lead tech and Technician Manager for Mobile Auto Solutions, LLC in Chicago evolved throughout his career as learning became his passion and smart career path.

Bob believes his desire to learn is what opened doors to meeting technicians around the world. He considers

RR 167: Eric Svedberg from Automotive Specialists

Nov 8, 2016

How efficiency drives sales and profits for this three-bay service professional.

Eric Svedberg started as an Amoco dealer at the age of 22. Now at 45 years old he has much to share as a young man with 23 years of hard knocks experience. He adopted the slogan ‘Dealer Alternative’ from the day he opened.

RR 166: Jim Cathcart from the Cathcart Institute

Nov 4, 2016

Did you know that your customer relationships are considered an asset?

International best-selling author, world renowned speaker and president of the Cathcart Institute, Jim Cathcart is a worldwide leader in relationship selling and personal and professional development. He is one of the most award winning professional speakers in the world.

RR 165: Mark Goldsmith from Mark’s Independent Service

Nov 1, 2016

Hiring a millennial service writer had a positive influence on this service professional.

In 1988 Mark Goldsmith opened Mark’s Independent Service in Chatsworth, CA. He aspired to be the best owner/technician he could be and constantly pushed himself to further his knowledge and understanding of the automotive industry.

RR 164: Scott Norman – Skills USA & Worldskills USA

Oct 28, 2016

Where are the industries top young technician’s going to come from?

Skills USA and Worldskills brings to our industry an opportunity to showcase young talent in a competitive environment. Scott Norman, Chairman of the National Automotive Service Technology (AST) committee for SkillsUSA and the USA Technical Delegate for Worldskills gives you an insider’s overview of these two important competitions.

RR 163: Frank Scandura from Frank’s European

Oct 25, 2016

What happens when you put your people and customers first?

Frank Scandura of Frank’s European in Las Vegas Nevada was fortunate to make the transition from technician to service writer to entrepreneur. Many service professionals never find the degree of success that Frank has achieved, without the transition from working in your business to working on it.

RR 162: Rodger Bland, GEARS Magazine Editor

Oct 21, 2016

Do you accept a level of underachievement?

Rodger Bland is a lifelong pursuer of his full potential. For the past twenty years he has dedicated a large part of his life’s energy towards the study of success. He’s learned that even the most successful among us, seldom if ever, realize their true full potential in life.

RR 161: John Miller from Freedom Automotive

Oct 18, 2016

John Miller says, “It is an ongoing educational experience to work on cars”.

John Miller owner of Freedom Automotive in Stafford, TX is a successful baby boomer shop owner who shows no signs of quitting. Besides the shop he is a weekly radio show and writer and editor for Shop Talk, the Houston ASA monthly.

RR 160: Ray Fisher from ASA Michigan

Oct 14, 2016

Executive Director talks about technician & shop licensing, safety inspections and autonomous cars.

ASA Michigan Executive Director, Ray Fisher, is very passionate about serving his members. Leaders like Ray Fisher are strong advocates for the industry, but as he points out, every member of the industry needs to be involved. It is a team effort to help our legislators understand the impact of the rules/laws they are creating and the effect it has on businesses and the motoring public.

RR 159: Jason Malo form Advanced Automotive Performance

Oct 11, 2016

Brothers Jason and Luke Malo shopped their business plan and no bank would help them.

Jason Malo (pictured) and his brother Luke started 10 years ago with a loan from their parents. With their experience in management and fixing cars, they created a business plan and took the plunge. This is a story of how they pulled together and made it work. Never easy but steady.
.

RR 158: Tom Meyers

Oct 7, 2016

NAPA ASE Technician of the year, 2009, in Chicagoland has a career that spans 40 years and still does it all; but loves diagnostics.

In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area, a first for a non-owner technician. He is an ASE Master Certified with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years he has always focused on repair quality and the latest automotive technology.

RR 157: Jason Hladyniuk from Oxford Tire and Auto Centre

Oct 4, 2016

Competitive Advantage: Be the Dealer Alternative

Jason Hladyniuk from Oxford Tire and Auto Centre in Woodstock, Ontario is reflecting on his eighteen years in the industry. He is certain that his investment in tools and training will be critical to stay relevant for servicing his customer’s vehicles in the future.

RR 156: Kathleen Long from Repair Pal

Sep 30, 2016

It doesn’t take much for consumers to be disloyal to their repair shop.

Kathleen Long the VP of Customer Success and GM of the Shop Network at RepairPal shares results of their constant surveying of the automotive consumer. This episode is packed with quantifiable and conceptual strategies to improve the service professionals total customer service experience.

This data brings a perspective to what needs to be done by the service professional to accommodate the consumer’s needs and perceptions that will grow their service business.

Episode highlights include warranty, reviews, pricing, the showroom or lobby, bathrooms, loaner cars, quality vs convenience, texting, and a good bedside manner. There is something here for everyone.

RR 155: Social Media Strategy with Greg Buckley & Frank Leutz

Sep 27, 2016

How strong is your social media strategy?

Many service professionals wonder how valuable and important a great social media presence is to connect with their customer’s digital DNA.

Learn from early adopters Frank Leutz from Desert Car Care and Greg Buckley from Buckley’s Auto Care. These two service professional entrepreneurs are sharing their strategies and how-to concepts for creating or improving your social media presence.

RR 154: Ray Kunz from ACT

Sep 23, 2016

Understand the power and impact of training, exit interviews, employee safe-zones and knowing your numbers.

With more than 38 years of experience as a Technician, Service Advisor, Service Manager, General Manager, Automotive Business Owner and now as one of the Premier Automotive Business Coach & Training specialists, Ray brings a unique skill set to the table. Automotive Coaching and Training (ACT) Group is built around supporting automotive business owners facing struggles in today’s business climate.

RR 153: Doug Callaghan from Vic’s Service Centre

Sep 20, 2016

Learn how a total shop transformation in eighteen months earned the 2016 Auto Care Association ACE award.

Doug Callaghan from Vic’s Service Centre in Wainwright, Alberta Canada is the winner of the 2016 Auto Care Association ACE (Automotive Career and Education) award for businesses with under 50 employees. Doug shares his story of transformation, recognized by Auto Care, that earned him this recognition.

RR 152: Scott Norman Automotive Educator

Sep 16, 2016

Automotive Technology Bachelor’s Degree program producing our future technicians and entrepreneurs.

Scott Norman is an Associate Professor of Automotive Technology at Pittsburg State University in Pittsburg, KS and President of the National Association of Automotive Universities.

RR 151: Gary Keyes from E & M Motors

Sep 13, 2016

Share this… Gary Keyes is the owner of E & M Motors Auto Service in Stuart, Florida. Started at a service station. (remember them?) Gary started as a tech, right out of high school back in the service station days in Miami. He also worked in a Toyota dealership for 10 years and decided he…

RR 150: Murray Voth – Freedom Consulting & Training

Sep 9, 2016

Share this… During high school and college Murray Voth, owner of Freedom Consulting and Training, learned to service and repair both motorcycles and airplanes while he finished his commercial pilot’s license. After college, Murray’s research skills were honed while doing a community research project; as a result, he was hired by a firm doing research and…

RR 149: Carolyn Coquillette from Luscious Garage

Sep 6, 2016

Share this… Carolyn Coquillette discovered wrenching in 2000, shortly after graduating from college. A rare female mechanic, her nickname at the service station and in professional circles became “Luscious Garage.” Carolyn owns Luscious Garage, a hybrid specialty shop in San Francisco and probably the best known hybrid shop in the country. She also owns Shop-Ware,…

RR 148: Bobby Bassett From Gates Corporation

Sep 2, 2016

Share this… Bobby Bassett, the Manager of Training North America for Gates Corporation, started with Gates in sales in 1999 and transitioned into training. There he found his calling. Powerful Quote and Reason to Listen: “Bottom line for technician, service writer and shop owner are missing tremendous profits. They are not fixing their customers cars;…

RR 147: Jacquie Walter Hower from Zimmerman’s Automotive

Aug 30, 2016

Share this… Jacquie Walter Hower is the Director of Operations and 3rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. Typical family indoctrination. During high school and into college, Jacquie worked part time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her…

RR 146: Matt Fanslow – Technician Interview

Aug 26, 2016

Share this… This is the inaugural episode dedicated to one technician’s perspectives on the industry and their role in it. The Remarkable Results Radio Podcast has geared up to include technicians into the interview mix. Meet Matt Fanslow who works at Riverside Automotive in Red Wing, MN. Matt is the diagnostic tech/shop manager. His primary responsibilities…

RR 145: Dennis Montalbano from German Auto Repair

Aug 23, 2016

Share this… Dennis Montalbano was born in San Francisco and raised in San Jose. He started his career in the service station business and operated the largest Gulf station on the west coast in volume. Dennis then became the youngest Snap On Tools dealer at 22 years old and then the youngest Field Manager for Snap…

RR 144: John Passante – High Touch Leadership in a High Tech World

Aug 19, 2016

Share this… John Passante brings 35 years experience in human resources and organizational development experience to the podcast. He is the author of The Human Side: High-Touch Leadership in a High-Tech World, and a columnist dealing with the human side of the enterprise. John is also an adjunct professor at the University of the Aftermarket…

RR 143: Kevin Donohoe from Pacific Motor Service

Aug 16, 2016

Share this… Kevin Donohoe, a multi-shop owner says, “Our clients are the true heroes of this story! And our purpose is to serve them”. His story. Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He…

RR 142: Dan Marinucci from Communique’

Aug 12, 2016

Share this… Dan Marinucci is the driving force behind Communique’, an automotive training and communications company that, as its name suggests, delivers vital training information. Dan is known for communicating timely, practical, knowledge to both service and sales professionals in the auto repair industry. Whether writing for a trade journal or presenting a seminar to technicians,…

Are You Setting Your Employees Up To Fail? [FTR 095]

Jul 19, 2024

By setting realistic expectations, providing necessary support and training, fostering a positive work environment, and maintaining transparency and honesty, business owners can create a more productive and harmonious workplace. Implementing these actionable tips from Kevin Eckler can help reduce turnover, improve employee satisfaction, and ultimately lead to a more successful business.
remarkableresults.biz/f095

How Can Technicians Make a Personal Commitment to Training and Improvement? [FTR 094]

Jul 12, 2024

Bill Weaver from NAPA Autotech discusses the vital role of personal commitment to training for automotive technicians. He shares his experiences and emphasizes the importance of continuous education, mentorship, and self-education. Weaver highlights the need for technicians to invest time in training through various platforms and stresses the significance of applying acquired knowledge in the workplace. 
remarkableresults.biz/f094

The Tomorrow You’re Dreaming Of Is Created Today [FTR093]

Jul 5, 2024

Rick White discusses the concept of future tripping, which involves focusing on negative possibilities in the future, and reverse future tripping, which entails dwelling on the past. He emphasizes the importance of staying present, learning from past experiences, and planning for the future while taking actionable steps in the present. Rick offers practical advice on maintaining focus and momentum by asking, “What’s real?” and “What’s the next best thing to do?”
remarkableresults.biz/f093

Here Is What I’m Doing For In House Training [FTR 092]

Jun 28, 2024

Tom Petty discusses the critical importance of technical training in the automotive industry. By addressing the skills gap, developing young talent, investing in continuous training, and embracing technological advancements, the industry can ensure a skilled and competent workforce ready to tackle the challenges of modern automotive technology.
remarkableresults.biz/f092

Stop Quoting Price Over the Phone – Maylan Newton [FTR 091]

Mar 30, 2020

Share this… Maylan Newton from ESI – Educational Seminars Institute is a business coach, trainer and industry speaker. Maylan is no stranger to the podcast having paid it forward many times. He is a much sought our speaker at industry events in the US. Find Maylan’s previous episodes HERE. “He is ‘just a car guy’…

Financial struggles. Gain Control of your Finances [FTR 090]

Mar 26, 2020

Share this… With me is Maryann Croce from SmallBusinessvantge.com. She and her husband Tony also own Croce Transmission in Norwalk, CT. As a business owner, she can chalk up many a mistake that has turned into wisdom. She has been there and done that and shares 5 key principles to help a startup business person get ahead…

Cecil Bullard – Parts Pricing in the Age of Online Parts Sellers [FTR 089]

Mar 16, 2020

Share this… Cecil Bullard is President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. Previous episodes featuring or mentioning Cecil, click HERE. Institute for Automotive Business Excellence website.   Talking Points: Re-thinking parts margins based on pricing transparency from online parts sellers He…

Shops Putting Others Down. WHY? – Tom Palermo [FTR 088]

Mar 9, 2020

Share this… Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015…

Kevin Lekas – ASE Renewal APP – Certification Without Expiration [FTR 087]

Mar 2, 2020

Share this… Kevin Lekas is the Project Manager for Special Testing Programs at ASE. Kevin’s previous episodes HERE. Key Talking Points: myASE renewal app is now branded ASE Renewal APP One year in development and testingThere are about 2,000 techs already involved and another 4,000 ready to get on board www.aserenewalapp.com Certify without going to…

Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

Feb 24, 2020

Share this… Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had…

Bob Greenwood on Billed Hours Per RO [FTR 085]

Feb 17, 2020

Share this… Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma…

Ben Johnson – The Power of WHY [FTR 084]

Feb 10, 2020

Share this… Ben Johnson, Director, Project Management, Mitchell 1 Key Talking Points: Some companies challenges is its own success Business start with a vision and a why Over time we tend to not focus on your why but our what If you look at your competition and feel you have to duplicate or mimic what…

Jerry Holcom – Banking on Our Future – TTEF Scholarships [FTR 083]

Feb 3, 2020

Share this… With nearly 50 years’ experience in the automotive field, Jerry Holcom is an ASE Certified Master Auto Technician with the Advanced Engine Performance (L1) certification, a former Certified Master Machinist, and is also an Accredited Automotive Manager (AAM) through the Automotive Management Institute. Jerry Holcom owns S & S Service Center in Kansas City, MO, is…

Steve Finzel – Too Many Fluids [FTR 082]

Jan 27, 2020

Share this… Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve’s previous episodes HERE. Talking Points So many transmission fluids Low…

Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

Jan 19, 2020

Share this… FTR 081 Brian Sump – Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review…

Matt Fanslow – Helping Local Shops [FTR 080]

Jan 13, 2020

Share this… Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt…

Andy Bizub – Too Many Are Quick To Trash Each Other Based On Emotions And Not Facts [FTR 079]

Jan 6, 2020

Share this… Andy Bizub from Midwest Performance Cars in Chicago is also a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of and started a turnaround. Andy now has two…

Carm Capriotto – 2020 – The Year You DO! [FTR 078]

Dec 30, 2019

Share this… Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket’s premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential…

Matt Fanslow – Kobayashi Maru – Lessons From Star Trek [FTR 77]

Dec 23, 2019

Share this… Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt…

FTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

Dec 16, 2019

FTR 076 Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You

FTR 075: Bill Hill – Yearly Bonus is All About a Commitment to Training

Dec 9, 2019

FTR 075 Bill Hill – Yearly Bonus is All About a Commitment to Training

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

Dec 2, 2019

FTR 074: Deb Van Batenburg – Fix The Things You Tolerate

FTR 073: Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

Nov 25, 2019

FTR 073 Bob Heipp – Stop Enabling the 80% Who Are Not Committed to Training

FTR 072: Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

Nov 18, 2019

FTR 072 Bill Haas – Are You Aware What the Dealerships are Doing to Compete with the Independent

FTR 071: Mike Davidson – Wage and Hour Laws – Don’t Ignore This

Nov 11, 2019

FTR 071 Mike Davidson – Wage and Hour Laws – Don’t Ignore This

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

Nov 4, 2019

FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada

FTR 069: Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

Oct 28, 2019

FTR 069 Matt Fanslow on Diet and Exercise – Not Necessarily a High Priority for Aftermarket Pros

FTR 068: Ron Ipach – Close Your Shop and Go Get a Job

Oct 21, 2019

FTR 068 Ron Ipach – Close Your Shop and Go Get a Job

FTR 067: Rick White – Change Your Life and Your Business

Oct 14, 2019

FTR 067 Rick White – Change Your Life and Your Business – Get To Training

FTR 066: Carm Capriotto – Struggling Shops and The Rule of Holes

Oct 7, 2019

FTR 066 Carm Capriotto – Struggling Shops and The Rule of Holes

FTR 065: Bill Haas – Never Let a Third Party Influence Your Profit Structure

Sep 30, 2019

FTR 065 Bill Haas – Never Let a Third Party Influence Your Profit Structure

FTR 064: Mike Davidson – Where to Find Apprentices for Your Shop

Sep 23, 2019

FTR 064 Mike Davidson – An Idea on Where to Find Apprentices for Your Shop

FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

Sep 16, 2019

FTR 063 Matt Fanslow – What The Aftermarket Can Learn From Reality Tv Business Shows. Have you ever watched a reality Business TV show and related to the owner who was on the hot

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

Sep 9, 2019

FTR 062 Rena Rennebohm -Stop Hiring Me To Fix Your Business From the Front Counter

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

Sep 2, 2019

FTR 061 Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-thinkThis.

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

Aug 26, 2019

FTR 060 Jeff Rudnick are Cooperatives in Our Future.
Consider economies of scale to save money and own your brand and control your marketing.

FTR 059: Greg Buckley on LYFT

Aug 19, 2019

Greg Buckley on Lyft

Greg Buckley posted a video he did when he visited a LYFT Service Center in Philadelphia and shared his observations. No doubt this business model from LYFT is a disruptor and what can we learn from it and what should you know.

FTR 058: Tomi Oliva – Would You Work For You?

Aug 12, 2019

FTR 058 Tomi Oliva- Would You Work For You?

Tomi Oliva from San Jose Automotive Center in Chicago reminds us how important morale and work environment is. He reminds you that it is the little things that matter.

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

Aug 5, 2019

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program

I’ve got a big ask for you. In the next few minutes, I’m going to set up a compelling reason to get involved with the Brakes for Breasts national program. This is a strong program that is nearing the $1M donation milestone. I feel it may happen soon. This year could be the year B4B hits this huge goal.

My respect and admiration for Laura Frank and Leigh Anne Best, who started brakes for breasts with a hand full of shops in the state of Ohio. Two lady service professionals have created a jewel of a program that continues to grow in support and influence in the industry. The program is Brakes For Breasts and it happens every October. Laura and Leigh Anne are independent service professionals and therefore know your business and can relate to the value Brakes For Breasts can bring to your business and for cancer research.

Total donated to Dr. Vincent Touhy at the Cleveland Clinic for his research on a Breast Cancer Vaccine is $747,771, since 2011. The $1M milestone is not too far away and to get there, your help is needed. www.brakesforbreasts.com is where you can sign up.

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

Jul 29, 2019

Justin Barrett – Hard Talk on Areas of Improvement for Independents

Justin Barrett, owner and operator of Barrett Automotive, Cornelia, GA sees areas that need improvement for independent service operators.

Justin Barrett will hit a few nerves as he asks you to take a look at your facility through the lens of the customer. And if you are not requiring 80 hours of training for your people, according to Justin, you are not keeping pace. He’ll also tell you why and how he closes and takes his team to train at venues like Vision in Kansas City.

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Jul 22, 2019

FTR 055 Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

Matt Fanslow has an interesting view of analyzing KPIs. He says if your a shop owner that started as a tech, you have the foundation to take what you know about diagnostics and apply it to improve your business.

FTR 054: Roy Schnepper – ASA Behind the Scenes

Jul 15, 2019

ASA Behind the Scenes. Roy Schnepper from Butlers Collision, Roseville, MI and outgoing chairman and I caught up at the annual ASA Member meeting in Dallas, TX. Find out who the new chairman is and where the Technology and Telematics Forum will be held this year.

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

Jul 8, 2019

Do You Know The Exact Source of Your Marketing Efforts?

Judi Haglin from Haglin Automotive has a passion for numbers and marketing. She has a chance to set up why you need to track your marketing efforts and determine which give you the greatest return. She has a few great ideas on how to do it and why tracking and the numbers has helped her marketing investment pay dividends for her.

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

Jul 1, 2019

Build Your Bench – and Be a Proactive Recruiter.

Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

Jun 24, 2019

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

Jerry Holcom from S & S Service Center in Kansas City, MO is a co-founder of Vision and current President of the Midwest Auto Care Alliance wrote in his latest presidents message about his concern for commitment and professionalism

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

Jun 17, 2019

FTR 050: What the Aftermarket Can Learn from Professional Wrestling

Matt Fanslow threads a concept that we can learn from the way professional wrestling promotes themselves. Matt makes a strong point comparing the promotion of professional wrestlers to aftermarket shops. Matt likes to look outside the industry to learn and see new things. A stretch in thinking, I don’t think so. I know one thing, this rant will make you think.

FTR 049: Tom Lambert – Discount Model Marketing

Jun 10, 2019

Tom Lambert shares his passion for his style of marketing, charging what he is worth and his three-legged stool strategy.

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

Jun 3, 2019

Our Technicians Are Car Doctors

Amy Mattinat delivers her impassioned perspective on the value and benefits of ASE. It may be time for you to understand why you support ASE and if you don’t, to understand why you must. If there was ever a time to embrace ASE it is now. The high tech world of the automotive creates the need for highly trained technicians and through ASE certification allows us to differentiate ourselves and improve our image.

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

May 27, 2019

Jim Silverman, Director of National Account at ATI, is outspoken on what it takes to be successful. He says he has the best job in the world and knows what it takes to turn ordinary service professionals into top performers

Technician Productivity Redefined [AW 189]

Dec 23, 2023

Joe Marconi discusses the importance of team collaboration, efficiency, and continuous training in the automotive industry. He highlights the need for effective leadership, a positive company culture, and sound systems and procedures to guide technicians and improve productivity. The conversation also covers the significance of accurate estimating and effective labor rates, the rising costs in various industries, and the importance of a positive and growth mindset in business. 
remarkableresults.biz/aw189

From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188]

Dec 16, 2023

“40 plus years in business and we had zero money in the bank.”

Bret shares his journey from struggling to successful business owner, emphasizing the importance of seeking outside help and continuous learning. He discusses the transformation of his business into a profitable venture with the help of a coaching company and the implementation of key profit indicators. Brett also highlights the significance of team training and understanding generational differences in the workplace. 
remarkableresults.biz/aw188

From the Classroom to the Shop – The Future of Automotive Education [AW 187]

Dec 9, 2023

Academic chairs Dave Macholz and Vinnie Laverdi, discuss automotive training at the college level. They cover the importance of soft skills in the industry, the role of mentors, and the need for industry professionals to engage with educational institutions. The episode emphasizes the sophistication of the automotive industry, the potential for growth and advancement in automotive careers and the need to incorporate electric vehicle technology into the curriculum.

Give Me 10 Update: Collaboration with Education [AW 186]

Dec 2, 2023

“Give Me 10 Mission: To provide a work-based learning model that any industry can utilize to bridge the skills gap. Combining classroom instruction with on the job work based learning opportunities. This program integrates the classroom with employers to create an introduction to a career path of the student’s choice. 

The program simplifies the relationship between an industry lead business and vocational education that can lead into a career path. We ask for no money. Our “ask” is for your time. Time to integrate a student into your business to create a career fit. It starts with 10 hours and can grow into a new employee. Can you “Give Me Ten?”

Sue Dixon, the creator of the “Give Me Ten” program, discusses the importance of collaboration between the automotive industry and education. The “Give Me Ten” program, which exposes students to the automotive industry and helps them explore potential career paths, is highlighted. The discussion also covers the need for updated curriculums, industry involvement, and the success of the “Give Me Ten” program in providing work-based learning experiences.
remarkableresults.biz/aw186

Becoming a Shop Owner with Meg Richards [AW 185]

Nov 25, 2023

Carm and Meg discuss the shop’s transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop’s community involvement. remarkableresults.biz/aw185

Up Close and Personal with Brett Beachler [AW 184]

Nov 18, 2023

Brett Beachler shares the history of his business, the impact of closing on Saturdays, and the importance of creating a positive work environment. He also discusses the significance of customer trust and his future goals for his business. 
remarkableresults.biz/aw184

Personal Development in Sales Training: Pushing Boundaries for Growth [AW 183]

Nov 11, 2023

Aldo Gomez discusses the significance of self-understanding and acceptance in improving sales performance. Aldo shares his journey from being a service advisor to a sales trainer, emphasizing the importance of practicing presentation scripts and handling customer responses. He also differentiates between coaching for performance and development, highlighting the value of personal growth. Aldo reassures introverted individuals that they can be successful in sales and stresses the importance of a strong work ethic. 
remarkableresults.biz/aw183

Gain Commitment From Your Team: Lead From the Front [AW 182]

Nov 4, 2023

Tom Palermo discusses the importance of continuous training for technicians, the increasing average age of vehicles, and his strategies for fostering a positive company culture and building strong customer relationships. He also discusses the challenges and opportunities presented by electric vehicles and the importance of hands-on training.
remarkableresults.biz/aw182

Making a Course Correction with Wesley Adams [AW 181]

Oct 28, 2023

Wesley Adams, a shop manager and radio host from Cincinnati shares his experiences in leadership, the importance of course correction in business, and the value of continuous learning. He discusses his mentorship under his boss, Bryan Kauffeld, and the adjustments they made in their business during the COVID-19 pandemic. Wesley also talks about his recent shift to managing a transmission shop and the importance of intuition and situational awareness in his role.
remarkableresults.biz/aw181

Succession in Real Life [AW 180]

Oct 21, 2023

Bob Ward discusses the importance of early and thorough succession planning, using real-life examples of both successful and unsuccessful transitions. Bob emphasizes the need for business owners to develop their successors and to consider their employees’ career goals. It’s never too early to start thinking about the future of your business and who might be capable of carrying it forward.
remarkableresults.biz/aw180

Defining Mentoring and Its Role in Implementing Change [AW 179]

Oct 14, 2023

Gary Gunn discusses how mentoring differs from coaching and how it can benefit shop owners in defining their own success and implementing necessary changes in their businesses. Gary shares his experience as a mentor and offers tools and strategies for shop owners to implement new ideas and overcome challenges. He emphasizes the importance of working on the business and oneself, creating a scoreboard for business performance, and understanding the true cost of doing business. Gary also explains the role of a true mentor and the value of assessments in tailoring mentoring approaches. Carm and Gary believe that mentoring can enhance the value of coaching and help shop owners gain confidence and make informed decisions.
remarkableresults.biz/aw179

From Idea to Product: Dorman’s Process of Developing Products [AW 178]

Oct 7, 2023

Recorded Live at ASTE 2023, Lester Kovacs, Director of Ideation at Dorman Products, explains Dorman’s unique approach to product development, including working closely with technicians, searching through junkyards for challenges, and conducting extensive testing. He also discusses supply chain issues, reaching out to their network for feedback, and upcoming products at Dorman.
remarkableresults.biz/aw178

5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance [AW 177]

Sep 30, 2023

Jaron Kleber, National Sales Manager of Repair Shop of Tomorrow, discusses the importance of maintaining a healthy work-life balance and maximizing one’s potential. Jaron explains the negative effects of hitting the snooze button and shares his personal routine for starting the day off right. The conversation then shifts to investing in personal goals and well-being, and the importance of treating employees like family. It’s crucial to take a step back from the daily grind and ask oneself what should be done right, rather than focusing on what is being done wrong.
remarkableresults.biz/aw177

New Age Employees Require A New Way of Thinking [AW 176]

Sep 23, 2023

Pete McNeil discusses the changing needs of employees in the post-COVID workplace, particularly focusing on Gen Z employees. He talks about the importance of providing a positive customer experience and adapting to the preferences and attention span of Gen Z employees. He also discusses the challenges of hiring and retaining Gen Z employees, including the need for benefits, learning opportunities, and potential pay advantages. 
remarkableresults.biz/aw176

Catching Up with the ‘Car Coach’ Lauren Fix [AW 175]

Sep 16, 2023

‘Car Coach’ Lauren Fix discusses the topic of synthetic fuel, explaining Porsche’s investment in e-fuel as an alternative to electric conversion. Lauren shares her thoughts on EVs and the government’s role in mandating their use. She believes in the freedom of choice when it comes to the type of vehicle one wants to drive, be it electric, hybrid, diesel, or gas. 
remarkableresults.biz/aw175

Lunch and Learn Training: How It’s Done! [AW 174]

Sep 9, 2023

Ryan Baxter, the owner of Modern Auto Service in Fruitland, Idaho, shares his approach to training, including setting aside dedicated time every week and bringing in trainers for technical and personal development. Ryan emphasizes the positive impact training has had on his business and the value of continuous learning.
remarkableresults.biz/aw174

Who is Your Customer Experience Officer (CXO)? [AW 173]

Sep 2, 2023

Nichole Bennecoff discusses the importance of customer experience in the automotive industry. Nicole shares her company’s focus on customer experience and introduces Taylor, a client success representative who manages communication between clients and the company. Taylor’s responsibilities include monitoring client communication, arranging loaner vehicles, supporting service advisors and providing excellent customer service. Nicole and Carm also touch on setting client expectations, appearance, and the importance of listening to service advisor calls. 
remarkableresults.biz/aw173

Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]

Aug 26, 2023

Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable, connecting with your employees on a personal level, asking about their life outside work, and genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let’s nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility.
remarkableresults.biz/aw172

Acquiring and Transforming a 72 Year Old Business [AW 171]

Aug 19, 2023

Jon Kloosterman, the Director of Operations at West Side Service in Zeeland, discusses their recent acquisition of a business and their approach to training and retention of technicians. The acquired business had been a pillar in the community for 72 years and was ready for a change in ownership. Jon also highlights the importance of maintaining professionalism and focusing on the right KPIs in your business. 
remarkableresults.biz/aw171

Real Estate Strategies [AW 170]

Aug 12, 2023

Rick Levitan shares his experience and insights on real estate in the automotive industry. He discusses the importance of developing a strategy when expanding and finding new locations, as well as various methods for finding potential sites. Rick advises against falling in love with a specific location and highlights the option of leasing with an option to buy. He also discusses the role of real estate investment trusts (REITs) and the importance of demographics when considering a new location. Rick emphasizes the need for careful planning, good advisors, and transparency when acquiring a business or property.
remarkableresults.biz/aw170

Rachel Spencer’s ‘Rachelisms’ for Auto Repair [AW 169]

Aug 5, 2023

What are some of Rachel Spencer’s “Rachelisms?” The Power of Consistency: Rachel emphasizes the importance of consistency and communication in her operations. She believes in creating habits, holding each other accountable, and striving for perfection while acknowledging that mistakes can happen. Customer Communication is Key: Rachel’s approach to customer service is all about overcommunication. You must provide customers with as much information as possible upfront, offering financing options, and sending vehicle health and safety reports via text. Rachel also shares her experiences with recruiting technicians including reaching out to institutes with automotive programs.
remarkableresults.biz/aw169

Remodel 1 Year Later: See the Transition, See the Difference [AW 168]

Jul 29, 2023

Carm Capriotto visits Scott Felser’s shop to showcase the renovations he made since the last visit. They discuss various changes, including adding a door to the parts room, implementing a four-day workweek, and upgrading facilities like a coffee bar and bathroom. They also highlight the overall design and decorations, with input from Scott’s wife, new security cameras, new phone system, the positive customer feedback, and Scott’s involvement in the “Brakes for Breasts” campaign.
remarkableresults.biz/aw168

Preparing for Fall 2023 Conferences [AW 167]

Jul 22, 2023

Carm Capriotto discusses upcoming fall conferences the podcast is attending, speaking engagements, and events, including the Brakes for Breasts Campaign. Our website, remarkableresults.biz, now features a Classroom page. It’s a treasure trove of podcast episodes organized into specific topics, perfect for research and team discussions. Stay curious, keep learning, and let’s continue to Advance the Aftermarket.
remarkableresults.biz/aw167

The Noble Mechanic: Before and After Transformation and Rebranding [AW 166]

Jul 15, 2023

In this episode, Reggie Stewart covers a range of topics from dispatching and business operations to shop renovations. Reggie recently undertook renovations at his shop in Kokomo, Indiana, he modernized the colors and feel of the shop to give it an upscale vibe, with the help of an interior designer. He also discusses the importance of building a positive culture and is currently working on creating job descriptions and manifestos for each position to better define expectations and attract the right people. 
remarkableresults.biz/aw166

Embracing Change: Navigating the Electrification Revolution [AW 165]

Jul 8, 2023

Dave Hobbs discusses the challenges and changes brought about by electrification in the automotive industry. Dave shares his experience with hub bearing failures, the importance of proper charging cables for electric vehicles and the maintenance requirements of EVs. He also discusses the recently launched ASE Safety Certification and the importance of safety in the industry. It’s an exciting time, and by embracing change and staying curious, technicians can ensure their success in this evolving landscape.
remarkableresults.biz/aw165

New Build in 4 Months: A Look Inside [AW 164]

Jul 1, 2023

A new build in 4 months? How did Bill DeBoer do it?! When his father suggested knocking down an office building and building a shop in its place, Bill didn’t hesitate. He took charge of the project, handled the financing, and oversaw the construction. This podcast episode is filled with insights on fleet management, business strategies, and the importance of having a reliable network of professionals.
remarkableresults.biz/aw164

Is Hiring a Business Coach Worth It? Dispelling the 5 Excuses Not to Hire One [AW 163]

Jun 24, 2023

Do you find yourself making excuses not to hire a business coach? Tom Sciortino shares his experience with coaching and how it has helped him make changes in his business, resulting in an increase in average ticket and KPIs. He emphasizes the importance of seeking help and not waiting around for things to change, and encourages young people in the industry to seek guidance and coaching. Listen to this episode to learn how coaching can help you identify blind spots, gain a different perspective on your business, and prepare for the future.
remarkableresults.biz/aw163

Why Much? How Much? Exploring Value Proposition in Auto Repair [AW 162]

Jun 17, 2023

Bill Nalu, Interstate Auto Care in Michigan, shares his “Why Much” philosophy, which advocates for a more nuanced approach to pricing that involves training, coaching, and consultation to understand the context of each customer’s needs and provide a personalized value proposition. 
remarkableresults.biz/aw162

How Can Professionalism Improve the Automotive Industry? [AW 161]

Jun 10, 2023

Mac Akram, the owner of Mack’s Complete Auto Repair in Chandler, Arizona, discusses the importance of professionalism in the automotive industry, including keeping the shop clean and organized and using digital vehicle inspections to provide better service. Mac believes that raising the standards of the industry is crucial to gaining the trust of customers. Mac also encourages shop owners to invest in training for their technicians.
remarkableresults.biz/aw161

Personalized Customer Service and Marketing Strategies [AW 160]

Jun 3, 2023

If you’re in the automotive industry, you know it’s not just about fixing cars; it’s about providing exceptional customer service, too. Leigh Anne Best and Bill Hill, owners of Mighty Auto Pro, discuss their marketing strategies that have helped attract and retain customers. They’ve created a customer-friendly environment, providing loaner vehicles, shuttle services, and free towing up to $50.

But it’s not just about the extras. Mighty Auto Pro also emphasizes continuous learning and growth, requiring a minimum of 40 hours of training per year for their technicians. They encourage their employees to pursue their interests and hobbies, even if they are not related to auto repair. This culture of training has grown beyond anything Leigh Anne and Bill could have imagined, with technicians pushing each other to attend classes and improve their skills.

So, what can you learn from Mighty Auto Pro’s marketing strategy? Personalization, exceptional customer service, and a culture of continuous learning and growth can go a long way in retaining and attracting customers. Make everything effortless for the customer, and they’ll keep coming back.
remarkableresults.biz/aw160

The Rise and Fall and the Rise Again of the Electric Vehicle [AW 159]

May 27, 2023

Electric vehicles (EVs) are a hot topic in the automotive industry and for good reason. They offer numerous benefits, such as reducing emissions and improving fuel economy, but they also present some challenges, including a lack of infrastructure and range anxiety. Pete Meier shares his perspective on the impact of EVs on the industry and offers some insights into their history and future. His message is one of encouragement and reassurance, emphasizing that technicians have risen to the challenge of the rapidly changing industry.
remarkableresults.biz/aw159

The Importance of Self-Reflection and Self-Improvement in Business [AW 158]

May 20, 2023

John Ferguson, the owner of Domestic Diesel and Auto Service, shares his experience as a former dealer technician for Ford and how he started his own business. He talks about the challenges of finding the right team to support him and how he sought the help of industry experts to become a better leader and marketer. The episode also includes a video tour of John’s shop, where he specializes in Ford and GM diesel vehicles. 
remarkableresults.biz/aw158

Navigating Family Dynamics in Business Ownership [AW 157]

May 13, 2023

Tatsu Tsuchida discusses his experience transitioning from a Japanese-only shop to an all-makes and all-models shop, his marketing strategy, and his experience taking over an existing business. He also discusses the challenges of owning a family business and the importance of having an exit strategy. The episode also includes a tour of Tsuchida’s second location.
remarkableresults.biz/aw157

Revving Up Car Care: Inside Look at Rad Air Complete Car Care [AW 156]

May 6, 2023

5 Secrets to a Successful Automotive Shop. Efficient Layout, Comprehensive Services, Honesty and Openness, Strong Company Culture and Attention to Client Service. Rad Air’s waiting area is a cut above the rest. With a fireplace, high tables for laptops, and free wifi and refreshments for customers, they ensure their client that theyare comfortable while waiting. They understand that client service is just as important as the repair itself, and they do everything they can to make the client experience a positive one. remarkableresults.biz/aw156

Toxic Cultures, Leaders and Team Members [AW 155]

Apr 29, 2023

As leaders, we all know that culture is important, but how often do we take the time to really analyze and shape it? Culture is the company’s personality, starting with the leadership team. Michael Smith discusses the significance of culture and offers advice on how to become a better leader. However, toxic culture can hold a company back. Michael advises leaders to identify toxic elements and people in their company and take action to eliminate them. He emphasizes that leaders must be held accountable for the core values and purpose of the company, and they must take action to ensure that the company’s culture aligns with these values.
remarkableresults.biz/aw155

Consistency and Common Sense Trumps Trendiness [AW 154]

Apr 22, 2023

Andy Bizub emphasizes the importance of common sense and listening in the automotive industry. It’s essential to be open to new ideas and ways of doing things while maintaining consistent business practices and providing real value to employees. By listening to employees and encouraging them to share their thoughts and insights, businesses can thrive and succeed in the ever-evolving industry.
remarkableresults.biz/aw154

Closed All 10 Locations for Company Summit [AW 153]

Apr 15, 2023

Matt Lachowitzer shares his strategy for keeping his team engaged and communicative, including shutting down his business for three days to hold a company meeting. The meeting focused on differentiation, engagement, and culture and included a keynote speaker and team-building activities. The episode highlights Matt’s commitment to creating a fun, engaging workplace culture that fosters collaboration and growth.
remarkableresults.biz/aw153

Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]

Apr 8, 2023

Chris Lawson provides insights on using Indeed’s applicant tracking system effectively and recommends using social media to showcase your company’s values and culture to attract top talent. Chris also discusses the importance of personal connections and using proven methods to find the right technicians.
remarkableresults.biz/aw152

Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]

Apr 1, 2023

Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on. 
remarkableresults.biz/aw151

Newly Purchased ADAS Calibration Equipment [AW 150]

Mar 25, 2023

Get a behind-the-scenes look at shop owner Tom Sciortino’s new ADAS unit. Find out why he waited until now to purchase it, the learning curve with service information, why it is important to educate both the customers and local shops, and a step-by-step guide to how it works. 
remarkableresults.biz/aw150

Delivering Amazing Customer Experience is Taught, Not Assumed [AW 149]

Mar 18, 2023

How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training. 
remarkableresults.biz/aw149

Internal Company App Gets the Word Out [AW 148]

Mar 11, 2023

Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you’re a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business. 
remarkableresults.biz/aw148

Survey Says: Stress Level, Why Reject a Technician Application, Health Insurance and More! [AW 147]

Mar 4, 2023

On Record with Tom Ham from the Automotive Management Network. Tom discusses a recent survey from his website about the stress level at work, reasons why someone would reject a technician application, health insurance and more! These results may surprise you!
remarkableresults.biz/aw147

4 Day Work Week and Our Own App [AW 146]

Feb 25, 2023

Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven’t looked back. They also have an app for their shop with benefits to customers. 
remarkableresults.biz/aw146

An Update: Mobile Diag and Training [AW 145]

Feb 18, 2023

Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.
remarkableresults.biz/aw144