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Shop Owners / Entrepreneurs

RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser

07-12-2019

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

07-05-2019

THA 126: Firing Customers – When is it Right or Wrong?

07-04-2019

THA 125: Client Loyalty Programs – Do They Work?

06-27-2019

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

06-18-2019

RR 438: My New Shop – From the Ground Up – Doug Callaghan

06-07-2019

RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen

06-04-2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

05-30-2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05-23-2019

RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

05-07-2019

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

04-30-2019

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

04-22-2019

RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability

04-19-2019

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

04-18-2019

RR 423: Shop Talk 10 – Sold My Business – What’s Next?

04-16-2019

FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student

04-15-2019

RR 422: A Case for Shop Specialization

04-12-2019

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

04-11-2019

RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’

04-09-2019

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

04-08-2019

THA 113: Taking Care of Your Most Valuable Asset – YOU!

04-04-2019

RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs

04-02-2019

FTR 039: Grant Swaim – The Gear Head Days Are Gone

04-01-2019

RR 418: AIST – The Future of Automotive Education

03-29-2019

Tag Cloud

AAPEX ADAS Adversity Advisory Councils AMi Credit Apprentice ASE ASE Educational Foundation Association-Industry Activity ATRA Author Autonomous Vehciles AYES Back Office Best Practices Book Review Brand Business Coach Business Culture Business Models Business Model Transformation Career CARS Change Compensation Competition Compliance Connected Car Consolidation Culture of Learning Customer Reviews Customer Service Dashboard Data Demographics Diagnostics Digital Distributors DVI/Paperless E-Myth Story Education Electric Vehicles Emerging Technology Entrepreneurialism Expansion Expense Control Family Legacy Female Friendly Female Shop Owner Financial Fleet Future Technology Geek Talk Generations Goals Google Heavy Duty Hiring Human Resources Humorous Hybrid Incentive Compensation Industry Recognition Instructors Internships In The Media Jobs Key Performance Indicators Labor Rates Leadership Leadership 2.0 Lean Legacy Leadership Legacy Professional Legal Legends Manufacturer Marketing Married Mentor/Mentoring Mentoring Millennials Mobile Diagnostics/Repair NACAT NASTF NATEF New Building Newsletter Operations Partners Parts Parts Margins Parts Warranty People Development Performance Reviews Personal Development Personal Survival Philanthropy Processes Profits Quality Controls Recruiting Retention Reviews Saftey Scholarships Selling Selling Maintenance SEO-Internet Service Advisor Social Media Specialization Start-Up Succession Planning Suppliers Survival Systems TAAS Technicians Technician Shortage Technician Training Technology Tech Trends Telematics Thought Leaders Time Management Tools Training Training Events Transmissions Twenty Group Used Cars Vision Vision Training-Expo Vocational Schools Websites Work Environment www

Business Coaches / Advice / Leadership

RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?

07-16-2019

RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

07-09-2019

RR 445: Chris Cotton – Certified Profit First Professional

07-02-2019

THA 124: So You Need an Accountability Coach?

06-20-2019

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

05-10-2019

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

04-30-2019

THA 116: Business Coaches Lab – Improving Shop Efficiency

04-25-2019

RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability

04-19-2019

RR 423: Shop Talk 10 – Sold My Business – What’s Next?

04-16-2019

RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’

04-09-2019

RR 420: Kim Walker – Building a StoryBrand

04-05-2019

RR 417: Rob Rowsell – Achieving Success on a Curved Road

03-26-2019

RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss

02-12-2019

RR 402: Generation Z – Understanding Our Newest Employees and Customers

02-01-2019

THA 104: Business Coaches Lab: The Art of Implementation – How to Get Things Done

01-30-2019

RR 387: In Praise of Our Trainers

12-11-2018

RR 380: UNCOPYABLE. How To Create an Unfair Advantage Over Your Competition.

11-16-2018

THA 093: How Not To Be a Micro Manager

11-14-2018

Technician Talk

RR 444: Technician Talk Part 7 – Professionalism and More

06-28-2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05-23-2019

RR 414: Elevating Our Industry’s Definition of Mechanic/Technician

03-15-2019

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

02-22-2019

RR 394: What Quality Employees Really Want – Results From a Technician Survey

01-04-2019

RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

11-06-2018

RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops

10-30-2018

RR 372: Edwin Hazzard – Training is the Responsibility of the Technician

10-19-2018

RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele

10-16-2018

RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow

09-14-2018

THA 083: What Separates the Outstanding Technicians

09-05-2018

RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’

08-07-2018

RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry

07-20-2018

RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre

07-13-2018

RR 342: Brandon Steckler – Diagnostician, Trainer, Writer

07-06-2018

RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow

06-22-2018

RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt

05-17-2018

RR 292: Technician Round Table – Part 4 – Heipp – Landry – Fanslow – Meyers

01-11-2018

Training / Future Technicians / Education

RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019

05-28-2019

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

05-24-2019

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

05-03-2019

RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand

04-26-2019

RR 422: A Case for Shop Specialization

04-12-2019

RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs

04-02-2019

FTR 039: Grant Swaim – The Gear Head Days Are Gone

04-01-2019

RR 418: AIST – The Future of Automotive Education

03-29-2019

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

03-27-2019

RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

02-08-2019

RR 396: Education – Inside the Automotive Business School of Canada

01-11-2019

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

12-19-2018

RR 387: In Praise of Our Trainers

12-11-2018

THA 096: Engaging Kids in the Automotive

12-05-2018

RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable

11-27-2018

FTR 019: Kevin McClain Wants to Know Where Are You?

11-12-2018

RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

11-06-2018

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

11-05-2018

Industry Thought Leaders

RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews

11-09-2018

FTR 018: Kyle Holt – Will We Let Other Industries Poach our Technicians?

11-05-2018

RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)

11-02-2018

FTR 017: Bob Pulverenti – Unite Our Associations To Create Strength In Numbers

10-29-2018

FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

10-22-2018

FTR 013: Jeremy O’Neal on How to Train a Service Adviser

10-01-2018

FTR 012: Cecil Bullard on Undervalued Labor Rates

09-24-2018

RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.

09-21-2018

RR 363: David Justice – You Must Manage Your Labor Profit Before Anything Else

09-18-2018

FTR 011: Darrin Barney – Nurturing of Superstar Employees

09-17-2018

FTR 010: John Burkhauser – Change in your Business is Inevitable. Don’t Fight It.

09-10-2018

RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades

08-31-2018

THA 081: Niche. Should We Find Specialties and Create a New Business Model or Services?

08-22-2018

FTR 007: Matt Fanslow – Integrate the Malleable Young Apprentice Into Your Shop

08-20-2018

RR 353: Kyle Holt from S/P2 – Helping Entry-Level Technicians Enter and Stay in the Industry

08-14-2018

FTR 006: Scott ‘Gonzo’ Weaver – Listen To Your Body

08-13-2018

RR 350: Carrie-Lynn Rodenberg on Building Relationships One Transaction at a Time. The Power of CRM.

08-03-2018

RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels

07-31-2018

Industry Women Series

Married Partners: Women Series

Technology Series / Web / Social / Diagnostics

RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies

06-21-2019

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

06-18-2019

RR 436: Brad Beeston – Building a Reputation Online

05-31-2019

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

05-24-2019

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

05-03-2019

RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor

02-15-2019

RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.

01-01-2019

FTR 026: Derek Kaufman on Start-Stop Technology

12-31-2018

RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers

12-21-2018

THA 095: Taking Good DVI Pictures

11-28-2018

RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks

11-20-2018

RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals

08-17-2018

RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels

07-31-2018

RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals

06-26-2018

RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts

06-19-2018

THA 071: Underutilized Shop Management Systems (SMS)

06-13-2018

RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall

03-12-2018

RR 305: Derek Kaufman – Joran Thompson

02-26-2018

Multi-Shop Owners

Support Services

Educators

RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019

05-28-2019

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

05-24-2019

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

05-21-2019

THA 118 Recruiting Students to Discover a Career in Automotive

05-09-2019

RR 418: AIST – The Future of Automotive Education

03-29-2019

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

02-22-2019

RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

02-08-2019

RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”

01-25-2019

RR 396: Education – Inside the Automotive Business School of Canada

01-11-2019

RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable

11-27-2018

THA 087: Automotive Career’s Starts in High School and in the Home!

10-03-2018

RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.

09-21-2018

RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades

08-31-2018

RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’

08-07-2018

RR 340: Seth Thorson Creates $25,000 Scholarship Endowment

06-29-2018

RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers

06-12-2018

RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology

05-24-2018

THA 068: Why Just In Time Learning is Bad For Your Business

05-22-2018

Video Podcasts