Past Episodes - Remarkable Results Radio

The Aftermarket's Largest Library of Audio Content for Personal and Business Insights, Ideas and Inspiration

Your Learning Curve Never Sounded So Good

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Town Hall Academy

Service Professional

Education v2

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For The Record

Books v1

Shop Owners / Entrepreneurs

RR 467: Servando Orozco on Franchising

RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals

THA 136: Branch Growth Strategy

RR 465: Tom Ham – Your Only Competitor is Yourself

RR 464: YouTube – Benefit or Burden

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!

THA 134: Market Changes and What I’m Doing About Them

RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!

RR 459: Standards And Values Foster a United Purpose for Your Team

THA 131: Preparing Your Shop For the Next Five and Ten Years

RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!

RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony

THA 129: Customer Financing Options

RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

THA 126: Firing Customers – When is it Right or Wrong?

THA 125: Client Loyalty Programs – Do They Work?

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

RR 438: My New Shop – From the Ground Up – Doug Callaghan

RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen

THA 121: APPS That Improve Productivity and Make for a More Efficient You

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

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Business Coaches / Advice / Leadership

RR 465: Tom Ham – Your Only Competitor is Yourself

RR 461: Dan Taylor – Emotional Intelligence leads to High Performance Shops – Part 1

RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?

RR 451: Dan Gilley – Attracting the Right Talent with the Right Stuff

RR 449: Maryann Croce – What Advice Would You Give a New Business Owner? Will this advice benefit the established business person?

RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

RR 445: Chris Cotton – Certified Profit First Professional

THA 124: So You Need an Accountability Coach?

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

THA 116: Business Coaches Lab – Improving Shop Efficiency

RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability

RR 423: Shop Talk 10 – Sold My Business – What’s Next?

RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’

RR 420: Kim Walker – Building a StoryBrand

RR 417: Rob Rowsell – Achieving Success on a Curved Road

RR 405: Barry Barrett – Book Review – Never Split The Difference by Chris Voss

RR 402: Generation Z – Understanding Our Newest Employees and Customers

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Technician Talk

RR 464: YouTube – Benefit or Burden

RR 450: Michael Eilbracht – Becoming an Industry Trainer

RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

RR 414: Elevating Our Industry’s Definition of Mechanic/Technician

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

RR 394: What Quality Employees Really Want – Results From a Technician Survey

RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops

RR 372: Edwin Hazzard – Training is the Responsibility of the Technician

RR 371: Technician Round Table at ASTE – Griffin-Reynolds-Steele

RR 362: Technician Round Table – Part 6 – Heipp – Landry – Fanslow

THA 083: What Separates the Outstanding Technicians

RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’

RR 346: Matt Fanslow of Riverside Automotive – Improving the level of professionalism within the aftermarket industry

RR 344: Technician Roundtable – Brin Kline, Tanner Brandt, Pedro De La Torre

RR 342: Brandon Steckler – Diagnostician, Trainer, Writer

RR 338: Technician Round Table – Part 5 – Heipp – Landry – Fanslow

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Training / Future Technicians / Education

RR 455: Scott Shotton – Building Quality Trainers of Tomorrow

RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!

RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand

RR 422: A Case for Shop Specialization

RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs

FTR 039: Grant Swaim – The Gear Head Days Are Gone

RR 418: AIST – The Future of Automotive Education

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

RR 396: Education – Inside the Automotive Business School of Canada

THA 098: Daytime Training vs Night Time Training – A Discussion of Ideas

RR 387: In Praise of Our Trainers

THA 096: Engaging Kids in the Automotive

RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable

FTR 019: Kevin McClain Wants to Know Where Are You?

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Industry Thought Leaders

RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals

RR 465: Tom Ham – Your Only Competitor is Yourself

RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional

RR 461: Dan Taylor – Emotional Intelligence leads to High Performance Shops – Part 1

RR 458: John Passante and Rob Tinson – Is Face To Face Communications Gone?

RR 457: Justin Allen – Working Too Hard? Feel Burned Out?

RR 456: Jennifer Grady ESQ – Harassment Training Required by Law

RR 454: Danny Durbin – Integrating the Third Generation

RR 447: Jonnie Wright – Customer Service: What Are The Three Things You Want To Get Better At?

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair

RR 440: Ownership of Vehicle Telematic Data Must Flow to the Vehicle Owner. Bill Hanvey

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon

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Industry Women Series

RR 456: Jennifer Grady ESQ – Harassment Training Required by Law

RR 443: Jill Trotta – Survey Results – The Best and Worst Metro Cities for Car Repair

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

RR 420: Kim Walker – Building a StoryBrand

THA 107: Discover How To Keep Your Women Customers For Life

RR 401: Family Succession Part 1 – Our Future Female Shop Owners

RR 392: Shop Talk 7 – The Leading Ladies

RR 384: Women In Auto Care 2018 Honorees!

RR 382: A Champion for Women in The Automotive Industry

THA 094: ASE – The Industry Credential and YOU!

FTR 009: Jody DeVere – Biases In The Automotive Industry Toward Women

RR 357: Shop Talk Volume 2- Women Shop Owners

FTR 005: Jennifer Filzen – She Wants To See More Women in the Auto Care Industry

RR 336: Bogi Lateiner “On the Road” with the ’57 Chevy Montage

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Married Partners: Women Series

RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony

RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners

RR 302: Lisa and Kevin Eckler

RR 291: Bambi Crozier from Car Clinic and ASOG

RR 249: Brenda & Brent O’Neal from Repair One Automotive

RR 211: Judi and Dana Haglin from Haglin Automotive

RR 121: Nikki Ayers from Ayers Automotive

RR 113: Kim Auernheimer from CS Automotive

RR 023: Maryann Croce from Croce’s Transmissions

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Technology Series / Web / Social / Diagnostics

RR 442: Joe Register – What are the Puts and Takes In Servicing Advanced Technologies

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

RR 436: Brad Beeston – Building a Reputation Online

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

RR 406: Geek Talk 2.0 Part 3: The Independents Biggest Competitor

RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.

FTR 026: Derek Kaufman on Start-Stop Technology

RR 390: DATA – How Understanding Search Habits Will Help Grow New Customers

THA 095: Taking Good DVI Pictures

RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks

RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals

RR 349: Tracy Martin – Our Vehicles are Becoming Smartphones on Wheels

RR 339: Geek Talk 2.0 Part One – Tech Talk From Aftermarket Professionals

RR 337: Mandy Pennington from Net Driven – Influence Your Customer in Their Digital Hangouts

THA 071: Underutilized Shop Management Systems (SMS)

RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall

RR 305: Derek Kaufman – Joran Thompson

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Multi-Shop Owners

THA 136: Branch Growth Strategy

RR 459: Standards And Values Foster a United Purpose for Your Team

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

RR 417: Rob Rowsell – Achieving Success on a Curved Road

THA 082: Acquisition Strategies

RR 267: Brian Bates from Eagle Automotive

RR 244: Brian Sump from Avalon Motorsports

RR 238: Greg Bunch from Aspen Auto Clinic

RR 153: Doug Callaghan from Vic’s Service Centre

RR 143: Kevin Donohoe from Pacific Motor Service

RR 121: Nikki Ayers from Ayers Automotive

RR 115: Doug Grills from AutoStream Car Care Center

RR 101: Ron Inchausti from Coast Motor Werk

RR 092: Ryan Clo from Dubwerx in Cincinnati, OH

RR 056: Multi-Shop Ownership: Opportunities & Challenges

Jeff Matt

RR 048: Jeff Matt from Victory Auto Service

RR 031: Todd Holiday from Winchester Tire

RR 029: Andy Massoll from Curt’s Service

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Support Services

RR 263: Jason Servidio – VP Transformers Institute

RR 246: Scott Brown from iATN

RR 240: Marion Miller from Complete Marketing Resources

RR 232: Dennis McCarron – On Sales

RR 178: The Digital Sales Process with Jeremy O’Neal and Chris Cloutier

RR 170: Jude Larson, JML Real Solutions

RR 156: Kathleen Long from Repair Pal

RR 132: Auto Care – Industry Job Board

RR 120: Suzanne Hawley from Family Service Day

RR 053: Danny Sanchez from Autoshop Solutions

Kim Walker

RR 045: Kim Walker from 5 Stones Media

RR 028: Leigh Anne Best from Brakes For Breasts

RR 024: Jill Trotta from Repair Pal

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Educators

RR 435: Young Careers In The Making – Automotive College Student Panel at CarFest 2019

RR 434: Training Talk – Daytime vs. Night Time Training | ASE Certification | Instructors and Students

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

THA 118 Recruiting Students to Discover a Career in Automotive

RR 418: AIST – The Future of Automotive Education

RR 408: Scott Shotton – Straight Talk on Entry Level Technicians, Tips on Becoming an Aftermarket Trainer and Post-Secondary Automotive Education

RR 404. Rodney Pierini. A Grant That Supports Automotive Education – First Of Its Kind

RR 400: 400th Episode Milestone. What does it mean to “Listen To Learn Just One Thing.”

RR 396: Education – Inside the Automotive Business School of Canada

RR 383: AAPEXedu 2018 The Road To Great Technicians – Roundtable

THA 087: Automotive Career’s Starts in High School and in the Home!

RR 364: ASCCA Automotive Degree Program. First of Its Kind to Channel Students to Independents.

RR 358: John Gustafson – ATC: Synchronizing the Automotive Trades

RR 351: Paul Danner – Educator, Diagnostician and You-tuber ‘ScannerDanner’

RR 340: Seth Thorson Creates $25,000 Scholarship Endowment

RR 335: Build Your Own Apprentice Program – Secretary Kelly Schulz & Dwayne Myers

RR 330: Dave Macholz – Academic Chair of Suffolk County College Automotive Technology

THA 068: Why Just In Time Learning is Bad For Your Business

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Town Hall Academy

THA 137: The Language of Welcome

THA 136: Branch Growth Strategy

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

THA 134: Market Changes and What I’m Doing About Them

THA 133: Why Soft or Life Skills Training Matters for Business Success

THA 132: Business Coaches Lab: Building an Enduring Business Culture

THA 131: Preparing Your Shop For the Next Five and Ten Years

THA 130: Service Advisor Role Play #3

THA 129: Customer Financing Options

THA 128: Valuing and Positioning Your Business For Sale

THA 127: Overcoming Owner Burnout

THA 126: Firing Customers – When is it Right or Wrong?

THA 125: Client Loyalty Programs – Do They Work?

THA 124: So You Need an Accountability Coach?

THA 123: The Power of the Supplier and Service Professional Relationship.

THA 122: Talent Management – Developing Your Leadership Team

THA 121: APPS That Improve Productivity and Make for a More Efficient You

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

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FTR 063: Matt Fanslow – What The Aftermarket Can Learn From Reality TV Business Shows

FTR 062: Rena Rennebohm – Stop Hiring Me To Fix Your Business From the Front Counter

FTR 061: Bill Haas – Let’s Not Make The Same Mistake We Made With R12 With Ownership Of Data? Let’s Re-think This.

FTR 060: Jeff Rudnick – Are Cooperatives in Our Future

FTR 059: Greg Buckley on LYFT

FTR 058: Tomi Oliva – Would You Work For You?

FTR 057: Carm Capriotto – Get Involved In This National Cancer Research Program – Brakes For Breasts

FTR 056: Justin Barrett – Hard Talk on Areas of Improvement for Independents

FTR 055: Matt Fanslow – We Should Take The Same Skill Set For Automotive Diagnostics And Apply It To KPI Management

FTR 054: Roy Schnepper – ASA Behind the Scenes

FTR 053: Judi Haglin – Do You Know The Exact Source of Your Marketing Efforts?

FTR 052: Build Your Bench – Kyle Holt and Jay Goninen

FTR 051: Jerry Holcom – Where is Your Personal Commitment & Professionalism

FTR 050: What the Aftermarket Can Learn from Professional Wrestling – Matt Fanslow

FTR 049: Tom Lambert – Discount Model Marketing

FTR 048: Amy Mattinat – Our Technicians Are Car Doctors

FTR 047: Jim Silverman – Stop Being Ordinary – Here is What it Takes to Become Extraordinary

FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

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