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Shop Owners / Entrepreneurs

In Search of Silver Bullets – Scott Shotton [RR 513]

Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops in the DeKalb Illinois area as well as industry training around the United States and Canada. He was also one of the four trainers for…

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Kim Aurenheimer – Fall In Love With Your Business, Again [FTR 086]

Kim Auernheimer, AAM is the Co-Owner & Business Manager of CS Automotive in Brentwood, Tennessee. CS Automotive was opened in October of 2006 in the back of a warehouse and now they call a 6,400 square foot, 10-bay shop home. Prior to joining her husband Rob in the business on a full-time basis, Kim had a career…

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Aftermarket Acumen Part 5 – Succession [RR 512]

Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently…

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Service Advisor Role Play #4 [THA 159]

Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisers in…

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Zero Dollar Customers – Tom Palermo [RR 511]

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE…

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Bob Greenwood on Billed Hours Per RO [FTR 085]

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

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Aftermarket Acumen Part 4 – Technician Pay [RR 510]

Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently…

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Shop Owner Open Forum [THA 158]

Panel: Rachael Wacha, City Auto Repair, Gainsville, FL Kate Jonasee, K-Tech, Sebastopol, CA  (MSO) Donnie Hudson, Troy Auto Care, Troy, MI  (MSO) Jeremy Winters, Service Manager at Weavers Auto Center, Shawnee, KS Talking Points:   Kate’s big thing was the improvement in her company culture and the psychology of herself as a leader was impactful….

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Teaching Students at Kustom Built Cars [RR 509]

Jack Weaver is a custom car builder of 25+ years and the owner of Acme Chop Shop. He started teaching the art of custom auto restoration at Kustom Built Cars (KBC). Kustom Built Cars was started out of Jack’s love and enjoyment of custom cars and hot rods. He wanted to be able to continue…

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Aftermarket Acumen Part 3 [RR 508]

Donny Seyfer the executive officer of NASTF (National Automotive Service Task Force) and Partner in Seyfer Automotive in Wheatridge, CO. Listen to Donny’s previous episodes HERE. Jeremy O’Neal President and lead sales trainer for Advisorfix, began his career as a Service Adviser and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently…

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Becoming the CEO – Bob Greenwood [RR 507]

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

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Localizing National Training [THA 156]

The Panel: Bryan Gossel, BG Automotive, Fort Collins  CO   Brian’s Previous Episodes HERE. Phil Carpenter, Director of Operations, Urban Auto Care and Avalon Motorsports. Phil has been in the automotive industry since 2003. He has spent time as an Audi certified technician, Service Adviser, Service Manager and Parts Specialist and currently is currently the Director…

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Don’t Get Over-focused on KPI’s Without Putting the Customer at The Center [RR 505]

Ken Criste is the Chief Financial Officer of the Australian Bank division of National Australia Bank. In addition to this fulltime role, Ken is a passionate car owner and collector and has a 50% equity ownership in an Independent BMW & MINI workshop in Melbourne Australia “BM Performance Centre”. This ownership with Mark Higgins blends his…

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Steve Finzel – Too Many Fluids [FTR 082]

Steve Finzel, Finzel’s Master Tech, Terre Haute, IN is not a happy camper as it relates to transmission fluid. You may just relate to his rant or maybe even offer some advice. Listen to the frustration Steve has over transmission fluids. Find Steve’s previous episodes HERE. Talking Points So many transmission fluids Low viscosity and…

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Are You Selling Tires? [THA 155]

https://youtu.be/wVGKlTmEsFE Jae Malinowski has been in the automotive trade for 25 years, starting in the auto-body industry at 18, he then transitioned to auto sales for a couple years. When a chance encounter with a headhunter introduced him to the tire industry. He started out in a management training program starting doing commercial tires to…

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Partnerships [RR 503]

Mark Roberts is the owner of Roberts Properties, Inc, Managing Partner of Total True Automotive dba Schertz Auto Service, Craftsman Building and Renovation LLC. He is also partnered with a Local Custom Home builder. Mark is also the former owner of Auto Collision Works. He grew up in Schertz and has been a resident since…

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Brian Sump – Never Let Your Foot Off The Pedal [FTR 081]

FTR 081 Brian Sump – Never Let Your Foot Off The Pedal Multi-shop operator Brian Sump from Avalon Motorsports and Ubran AutoCare brings a whole lot of passion to this episode as he shares some self-reflection on a rocky time he experienced and what he learned. He says that you’ve got to review what works…

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Impact Award Winners 2019 [RR 502]

Ashlee Arnold, Vice President, Arnold Oil Company of Austin, has quickly become an influential figure in the aftermarket industry at large and within her own company by persistently showing remarkable leadership and cementing its placement on the esteemed “Aftermarket Business Top 25 Auto Chain” listing several years in a row. Arnold serves on the Federated…

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Cash is King and Important to Your Business [THA 154]

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

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Matt Fanslow – Helping Local Shops [FTR 080]

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996. Matt is also…

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What Worked – What Didn’t – Success Has Its Ups and Downs [RR 500]

I want to thank the thousands of listeners who make our purpose meaningful. We do it for you. To the sponsors of the podcasts over the years. THANK YOU. Guests for the 500th Episode Amy Mattinat is the owner and manager of Auto Craftsmen in Montpelier, VT. Her shop is an ASE Blue Seal Shop, AAA…

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Pricing Parts Purchased from Dealers [THA 153]

The Panel: Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin….

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Dynamic Leadership – Building Your Leadership Team [RR 498]

The Men behind Dynamic: Dwayne Myers, Partner Dynamic Automotive Mark Murphy, Lead Technician Todd Zimmerman, Location leader Bob Allen, VP of Operations, from wrenching to location leader Key Talking Points: Career-pathing. The leaders are there when you need them Shop owners can develop their team and really grow and make a difference in our industry…

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Carm Capriotto – 2020 – The Year You DO! [FTR 078]

Carm Capriotto, AAP, is a career automotive aftermarket professional. He hosts and produces the automotive aftermarket’s premier podcasts. They include Remarkable Results Radio, the Town Hall Academy and For The Record. Carm is an influencer and connector of people and speaks to the industry about what he learns each day from the essential voices of…

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Tag Cloud

Business Coaches / Advice / Leadership

Technician Talk

Training / Future Technicians / Education

Industry Thought Leaders

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05-23-2019

RR 433: The Importance of Third Party Credentials | Creating a Learning Culture in Your Business

05-21-2019

FTR 046: Alan Symmes: When Your Community Needs Help to Afford Safe and Reliable Transportation

05-20-2019

RR 432: Shop Talk 11 – Important Aftermarket Partnership – Shop, Parts Supplier and Manufacturer

05-17-2019

THA 119: Improving Employee Loyalty

05-16-2019

RR 431: Sara Fraser – The Power of Social Media for Automotive Professionals

05-14-2019

FTR 045: Brian Walker – Foundational Marketing Techniques – There Are No Silver Bullets

05-13-2019

RR 430: Jennifer Filzen- What Dancing Taught Me About Running a Successful Business

05-10-2019

THA 118 Recruiting Students to Discover a Career in Automotive

05-09-2019

RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

05-07-2019

FTR 044: Murray Voth – Your Opportunity is Huge; Find the River Where the Money Is

05-06-2019

RR 428: Tech Talk – ADAS | Support Vendors That Support Training | Fundamental Training

05-03-2019

THA 117: Creative Brainstorming: How To Build an Idea Factory

05-02-2019

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

04-30-2019

FTR 043: Dave Hobbs – Find The Time and Make the Sacrifice to Attend Training. Trainers Do!

04-29-2019

RR 426: Supporting Technician Training with Technology and Partnerships – Paul Louwers – AVI On Demand

04-26-2019

THA 116: Business Coaches Lab – Improving Shop Efficiency

04-25-2019

RR 425: Ray Fisher – Networking Just May Be Your Secret Weapon

04-23-2019

Industry Women Series

Married Partners: Women Series

Technology Series / Web / Social / Diagnostics

Multi-Shop Owners

Support Services

Educators

Town Hall Academy

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