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Shop Owners / Entrepreneurs

How to Have a Four Day Work Week with Eric Henley [RR 627]

03-30-2021

Chris Cotton and Shop Tour at Midwest Performance – Andy Bizub [AW 046]

03-27-2021

A Very Personal Story with Kevin Eckler [RR626]

03-26-2021

Employee Review Process with Bryan Kelley [RR 625]

03-23-2021

Mitch Schneider and Shop Tour at Mark’s Independent with Colleen Yarger [AW 045]

03-20-2021

Lessons on 3rd Generation Family, Networking and the Front Counter- Steve Mancinelli [RR 623]

03-16-2021

Chris Cloutier – 20 Questions in 30 Minutes [RR 622]

03-12-2021

The Virtual Service Advisor [RR 621]

03-09-2021

Service Advisor Role Play #5 [THA 213]

03-04-2021

Never the Cheapest but the Best Value Shop – Travis Guy [RR 618]

02-26-2021

Charging What We are Worth [THA 212]

02-25-2021

A Shop Fire. What Happened? Resolution. Aftermath. Prevention. Matt Fanslow [RR 617]

02-23-2021

Retirement Plans and Profit Sharing Insights [THA 211]

02-18-2021

What it Takes to Be the Leader of a Family Business [RR 614]

02-12-2021

Where the Money Goes – The $100 Lesson [THA 210]

02-11-2021

Discover the Hard Truths. Fix Your Attitude. [RR 613]

02-09-2021

Building Deep Ties to the Community [THA 209]

02-04-2021

Hiring Practices with Bryan Kelley [RR 611]

02-02-2021

Stop Selling From Your Wallet [THA 208]

01-28-2021

MSO: 18 Team Members Tested Positive for Covid. How We Survived [RR 609]

01-26-2021

Career Upgrade: Service Manager to Shop Owner at 29 Years Old [RR 608]

01-22-2021

Pre Scheduling Appointments – The Time Has Come [THA 207]

01-21-2021

Owner, Technician, Service Advisor – Working Together – AAPEX 2020 Honors [RR 606]

01-15-2021

Proof of Concept [THA 206]

01-14-2021

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Business Coaches / Advice / Leadership

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technician Talk

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Training / Future Technicians / Education

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Thought Leaders

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Married Partners: Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technology Series / Web / Social / Diagnostics

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Multi-Shop Owners

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Support Services

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Educators

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Town Hall Academy

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025