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Shop Owners / Entrepreneurs

RR 438: My New Shop – From the Ground Up – Doug Callaghan

06-07-2019

RR 437: Recruiters Round Table with Kyle Holt & Jay Goninen

06-04-2019

THA 121: APPS That Improve Productivity and Make for a More Efficient You

05-30-2019

THA 120: How Can We Provide Our Technicians a $100K Yearly Pay Package?

05-23-2019

RR 429: Family Succession Part 2 – Parents on their Daughters Succession Plan

05-07-2019

RR 427: Vin Waterhouse – You Should Have the Highest Payroll in Town, Not the Lowest

04-30-2019

FTR 042: Vinnie Lucido – Find a Balance to Your Ego

04-22-2019

RR 424: New Aftermarket Measurement – Cost Per Billed Hour – Will Drive Your Profitability

04-19-2019

THA 115: Who Says You Need an Automotive Background to Run a Successful Shop

04-18-2019

RR 423: Shop Talk 10 – Sold My Business – What’s Next?

04-16-2019

FTR 041: Keith Williamson – Change or Be Changed and Commit to be a Forever Student

04-15-2019

RR 422: A Case for Shop Specialization

04-12-2019

THA 114: Taking Community Involvement to the Next Level – CarFest – Philanthropy on Steroids

04-11-2019

RR 421: Mike Michalowicz: Making Profitability a Habit – Inside his book ‘Profit First’

04-09-2019

FTR 040: Bob Greenwood – Our Suppliers Need to Better Understand the Service Professional

04-08-2019

THA 113: Taking Care of Your Most Valuable Asset – YOU!

04-04-2019

RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs

04-02-2019

FTR 039: Grant Swaim – The Gear Head Days Are Gone

04-01-2019

RR 418: AIST – The Future of Automotive Education

03-29-2019

THA 112: Aftermarket Training in the Age of Rapid Tech Changes. How To Navigate Your Training Needs.

03-27-2019

RR 417: Rob Rowsell – Achieving Success on a Curved Road

03-26-2019

FTR 038: Jennifer Filzen – Create a Ripple Effect of Joy With and For Your Customers

03-25-2019

RR 416: Preparing Your Shop For Tomorrows Technicians – How To Attract and Retain Your Team

03-22-2019

THA 111: Building New Customers

03-20-2019

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Business Coaches / Advice / Leadership

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technician Talk

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Training / Future Technicians / Education

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Thought Leaders

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Married Partners: Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technology Series / Web / Social / Diagnostics

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Multi-Shop Owners

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Support Services

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Educators

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Town Hall Academy

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025