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Archives

Shop Owners / Entrepreneurs

RR 261: Jim and Shelly Fleischman from Automotive Alley

09-26-2017

RR 259: Clint Dudley from Shade Tree Auto – Update

09-19-2017

RR 258: John Francis from Francis Automotive Services

09-14-2017

RR 256: Rachael Wacha from City Auto Repair

09-08-2017

RR 253: Scott Buckley & Steve Bullins

08-29-2017

RR 252: Eric Carlson from Ervine’s Auto Repair & Grand Rapids Hybrid

08-25-2017

RR 251: Craig O’Neill form O’Neill’s Transmission Service

08-22-2017

RR 249: Brenda & Brent O’Neal from Repair One Automotive

08-15-2017

RR 248: Tom Lambert from Shadetree Automotive

08-11-2017

RR 245: Kate Jonasee from K-Tech in Sebastopol, CA

08-01-2017

RR 244: Brian Sump from Avalon Motorsports

07-28-2017

RR 238: Greg Bunch from Aspen Auto Clinic

07-07-2017

RR 235: Tom Piippo from Tri-County Motors

06-27-2017

RR 233: Brian Weeks from atc AutoCenter

06-20-2017

RR 231: Tony Tatich from TMT Complete Auto Service Center

06-13-2017

RR 224: Family Business: Three Dads Point of View

05-26-2017

RR 223: Family Business: Three Sons Point of View

05-23-2017

RR 222: Dwayne Myers from Dynamic Automotive

05-19-2017

RR 221: Bill Greeno from Quality Automotive & Smog

05-16-2017

RR 219: Nick Lenhart from Lenhart’s Service Center

05-09-2017

RR 217: Stacia Hamp from Community Auto

05-02-2017

RR 211: Judi and Dana Haglin from Haglin Automotive

04-11-2017

RR 209: Pierre Respaut – Former BMW Shop Owner, Trainer, TST Vice-President

04-04-2017

RR 207: Gonzo’s Tool Box Part 2

03-28-2017

Tag Cloud

Key Word Search

Business Coaches / Advice / Leadership

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technician Talk

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Training / Future Technicians / Education

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Thought Leaders

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Married Partners: Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technology Series / Web / Social / Diagnostics

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Multi-Shop Owners

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Support Services

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Educators

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Town Hall Academy

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025