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The Aftermarket's Largest Library of Audio Content for Personal and Business Insights, Ideas and Inspiration Your Learning Curve Never Sounded So Good Categories Academy Aftermarket Weekly All Podcasts AMi Credit ASA Members Automotive Student Must Listen Bonus Episode CarmCast Classic Must Listen Coaching – Advice – Leadership Series For The Record Podcast Industry Thought Leaders Series Industry Women Series Married Partners MSO: Multi Shop Owner Series Remarkable Results Radio Service Professional Series Service Talk Shop Talk Support Services Series Technician Talk Technology Series Training/Future Technicians Series Archives April 2024 March 2024 February 2024 January 2024 December 2023 November 2023 October 2023 September 2023 August 2023 July 2023 June 2023 May 2023 April 2023 March 2023 February 2023 January 2023 December 2022 November 2022 October 2022 September 2022 August 2022 July 2022 June 2022 May 2022 April 2022 March 2022 February 2022 January 2022 December 2021 November 2021 October 2021 September 2021 August 2021 July 2021 June 2021 May 2021 April 2021 March 2021 February 2021 January 2021 December 2020 November 2020 October 2020 September 2020 August 2020 July 2020 June 2020 May 2020 April 2020 March 2020 February 2020 January 2020 December 2019 November 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 April 2019 March 2019 February 2019 January 2019 December 2018 November 2018 October 2018 September 2018 August 2018 July 2018 June 2018 May 2018 April 2018 March 2018 February 2018 January 2018 December 2017 November 2017 October 2017 September 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 Shop Owners / Entrepreneurs Details Matter to Your Customers and Employees – Dale Warmuth [AW 114] 07-16-2022 Update: Training/Future of Hybrids and Ev’s with Craig Van Batenburg [RR 762] 07-15-2022 Are You Selling Customer Experience or Price? [THA 284] 07-14-2022 The New ADAS L4 ASE Certification – Shepanek, Haugh, and Perkins [RR 761] 07-12-2022 Growing Pains with Jim Shukys [AW 113] 07-09-2022 How To Build Relationships with Students and Schools [RR 760] 07-08-2022 The Extreme Value of a ‘SWOT’ for your Business [THA 283] 07-07-2022 A Collective Think Tank – Marconi – Murphy – Morrill [RR 759] 07-05-2022 You Need an Organizing Board – Discover Why with Jimmy Alauria [AW 112] 07-02-2022 Do You Have a 40% Close Rate For Pre Scheduled Appointments? Brett Beachler [RR 758] 07-01-2022 Incentive Pay Ideas for Technicians [THA 282] 06-30-2022 4 Locations and Growing – Craig Popp [RR 757] 06-28-2022 Surviving the Loss of 3 Technicians in 3 Weeks – John Bridgwater [AW 111] 06-25-2022 Do You Have a Customer Avatar? – Daniel Griffith [RR 756] 06-24-2022 Is Your Bathroom Like the Ritz Carlton? [THA 281] 06-23-2022 Is Your Mission Statement Your Passion Statement? – Bill Greeno [RR 755] 06-21-2022 Moving to a New Shop [AW 110] 06-18-2022 Hairdresser Turned Shop Owner – Danielle Vila [RR 754] 06-17-2022 ABC Technician: What Does It Mean? [THA 280] 06-16-2022 Survey Says [RR 753] 06-14-2022 Two Locations, One Campus [AW 109] 06-11-2022 From Investment Banker to Shop Owner [RR 752] 06-10-2022 Technician Mentoring [THA 279] 06-09-2022 Motorist Assurance Program (MAP) [RR 751] 06-07-2022 « Previous 1 … 6 7 8 9 10 … 37 Next » Back To Top Tag Cloud Key Word Search 20 Questions in 30 Minutes AAPEX ADAS Advancing the Aftermarket Adversity Advisory Councils AMi Credit Apprentice ASE ASE Educational Foundation Association-Industry Activity ATRA Author Autonomous Vehicle Average Repair Order - ARO AYES Back Office Best Practices Beyond the Shop Bonus Episode Book Review Branch Store - Multi Shop Operation (MSO) Brand Business Coach Business Culture Business Models Business Model Transformation Career CARS Change Compensation Competition Compliance Connected Car Consolidation Corporate Culture Covid-19 Culture of Learning Customer Experience Customer Financing Customer Reviews Customer Service Dashboard Data Decades Demographics Diagnostics Digital Disruptor Distributors DVI/Paperless E-Myth Story Education Electric Vehicles Emerging Technology Entrepreneurialism EOS - Entrepreneurial Operating System EQ Emotional Intelligence Equipment Expansion Expense Control Family Legacy Female Friendly Female Shop Owner Financial Fleet Future Technology Geek Talk General Manager / COO Generations Generation Z Goals Google Gross Margin Heavy Duty Hiring Human Resources Humorous Hybrid/Electric Vehicles Incentive Compensation Industry Recognition Instructors Insurance Internships In The Media Jobs Key Performance Indicators Labor Rates Leadership Leadership 2.0 Lean Legacy Leadership Legacy Professional Legal Legends Manufacturer Marketing Married Mentor/Mentoring Mentoring Millennials Mobile Diagnostics/Repair NACAT NASTF NATEF Networking New Building Newsletter Operations Partners Parts Parts Margins Parts Warranty People Development Performance Reviews Personal Development Personal Survival Personnel Development Philanthropy/Community Processes Productivity Profit Quality Controls Recruiting Retention Reviews Safety Scholarships Selling Selling Maintenance SEO-Internet Service Advisor Social Media Specialization Start-Up Succession Planning Suppliers Survey Data - Studies Survival Systems TAAS Technicians Technician Shortage Technician Training Technician Training. dvi/paperless Technology Tech Trends Telematics Thought Leaders Time Management Tools Training Training Events Transmissions Trends Twenty Group Used Cars Virtual Shop Tour Vision Vision Training-Expo Vocational Schools Wealth Websites Work Environment www Business Coaches / Advice / Leadership ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Technician Talk ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Training / Future Technicians / Education ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Industry Thought Leaders ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Industry Women Series ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Married Partners: Women Series ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Technology Series / Web / Social / Diagnostics ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Multi-Shop Owners ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? [RR 944] 04-09-2024 The Courage to Train: From Hawaii to Kansas City [RR 943] 04-05-2024 How to Huddle [THA 374] 04-04-2024 In 8 Years I’ve Been Through 68 Service Advisors [RR 942] 04-02-2024 Mentorship, Training and the Rise of Specialists [E941] 03-29-2024 Shop Owner Mastermind [THA 373] 03-28-2024 The Coach’s Toolkit: The Role of Coaches in Shaping Industry Leaders [RR 940] 03-26-2024 Business Growth and Personal Development: Education, Delegation and Elevation [RR 939] 03-22-2024 The Evolution of Automotive Technology Training [THA 372] 03-21-2024 Are You Addicted to Social Media? [RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Support Services ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? 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[RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Educators ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? 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[RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top Town Hall Academy ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? 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[RR 938] 03-19-2024 Everything You Wanted to Know About Thermal Management Fluids But Were Afraid to Ask [RR 937] 03-15-2024 Daily Dose of Top Tier Training: Today’s Class [THA 371] 03-14-2024 Measuring Technician Performance with Scorecards and Analytics [RR 936] 03-12-2024 The Rise of the Mechanical and Technology Specialist [RR 935] 03-09-2024 1 2 3 … 89 Next » Back To Top ASE Subject Matter Experts [THA 376] 04-18-2024 Road to NAPA Auto Care Gold Certified: From Technician to Owner of 6 Locations [RR 946] 04-16-2024 A Better Road to Success: Navigating Your SMS and Customer Rapport [RR 945] 04-12-2024 Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] 04-11-2024 Are You Measuring Sales by the Minute? 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