The Aftermarket's Largest Library of Audio Content for Personal and Business Insights, Ideas and Inspiration

Your Learning Curve Never Sounded So Good

Archives

Shop Owners / Entrepreneurs

THA 146: The Value of Twenty Groups

11-21-2019

RR 485: Warren Parr – Learning and Innovating with the PicoScope Club

11-19-2019

THA 145: The Extreme Value of Shop Tours Part 2

11-14-2019

RR 480: Geek Talk 2.0 Part 5 The Future of Websites. Will They Evolve?

11-01-2019

RR 478: ASTE Panel Discussion – Technician Pay – Retention – and Benefits

10-25-2019

RR 467: Servando Orozco on Franchising

09-17-2019

RR 466: Mike Davidson – Compliance to Wage and Hour Rules for Aftermarket Professionals

09-13-2019

THA 136: Branch Growth Strategy

09-12-2019

RR 465: Tom Ham – Your Only Competitor is Yourself

09-10-2019

RR 464: YouTube – Benefit or Burden Part 1

09-06-2019

THA 135: Implementing Profit First – Shop Owners Thrilled With Results

09-05-2019

RR 463: Mitch Schneider – His First Speech 35 Years Ago, Still Relevant today!

09-03-2019

THA 134: Market Changes and What I’m Doing About Them

08-29-2019

RR 460: Erick Bock – How to Quit Your Job and Face your FEARS – Go Where Your Passion Resides!

08-23-2019

RR 459: Standards And Values Foster a United Purpose for Your Team

08-20-2019

THA 131: Preparing Your Shop For the Next Five and Ten Years

08-08-2019

RR 453: Dutch Silverstein puts an ADAS Scholarship Worth $4,000 On the Line!

07-30-2019

RR 452: Danielle and Brett Bohlmann – Creating Work/Life Harmony

07-26-2019

THA 129: Customer Financing Options

07-25-2019

RR 448: Larry Dragan – Life After Selling My Business – Lemon Law Expert Witness, Certified Mediator and Appraiser

07-12-2019

RR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket

07-05-2019

THA 126: Firing Customers – When is it Right or Wrong?

07-04-2019

THA 125: Client Loyalty Programs – Do They Work?

06-27-2019

RR 441: Geek Talk 2.0 Part 4 – Can Our Data Be Used As a Benefit to Others and Us?

06-18-2019

Tag Cloud

Key Word Search

Business Coaches / Advice / Leadership

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technician Talk

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Training / Future Technicians / Education

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Thought Leaders

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Industry Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Married Partners: Women Series

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Technology Series / Web / Social / Diagnostics

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Multi-Shop Owners

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Support Services

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Educators

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

Town Hall Academy

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025

A Phone Call Is Worth a Thousand Emails [RR 1056]

09-09-2025

The Growth Tax: What Every Shop Owner Must Pay to Move Forward [THA 449]

09-05-2025

Practice What You Preach: Coach Chris Cotton’s Shop Ownership Experience [RR 1055]

09-02-2025

Ring to Revenue: The Power of the First Hello [THA 448]

08-29-2025

The Showtime Mindset: How Top Shops Keep the Spotlight on Service [RR 1054]

08-26-2025

The Personal Touch in a Digital World: Why Outbound Calls Still Matter [THA 447]

08-22-2025

From Would’ve, Could’ve, Should’ve, To Will, Can, Do: Auto Repair Business Done Right [RR 1053]

08-19-2025

Uber, Loaners, and Shuttle Solutions for Automotive Clients [THA 446]

08-15-2025

Muscle Memory for the Counter: Service Advisor Training with the Practice Bot [RR 1052]

08-12-2025

People 101: Why Soft Skills Drive Hard Results [THA 445]

08-08-2025

Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051]

08-05-2025

The Investment in Youth: Why Camp D.R.I.V.E. is a Win [THA 444]

08-01-2025

Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050]

07-29-2025

Brakes for Breasts: Breast Cancer Vaccine Update 2025 [THA 443]

07-25-2025

The Power of Accountability: You Can’t Grow Alone! [RR 1049]

07-22-2025

Transportation as a Lifeline: The Hidden Power of Your Shop [THA 442]

07-18-2025

Your Solution To: Missing Credits, Expenses, and Parts Tracking [RR 1048]

07-15-2025

Women In NAPA (WIN): Building a Supportive Community [THA 441]

07-11-2025