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Archives

Shop Owners / Entrepreneurs

THA 097: Service Professional Loyalty: A Supplier Perspective

12-12-2018

RR 387: In Praise of Our Trainers

12-11-2018

FTR 023: Greg Buckley – Are We Pigeonholing Ourselves Into Just One Area Of Repair?

12-10-2018

RR 386: Shop Talk 6 – Making it Work – Husband and Wife Partners

12-07-2018

THA 096: Engaging Kids in the Automotive

12-05-2018

RR 385: AAPEX 2018 – Driving the Aftermarket to be Ahead of the Curve

12-04-2018

FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.

12-03-2018

THA 095: Taking Good DVI Pictures

11-28-2018

FTR 021: Do You Need a Mentor? Who In Your Life Can You Mentor?

11-26-2018

THA 094: ASE – The Industry Credential and YOU!

11-21-2018

RR 379: A Banker and a Master Tech Build a BMW Specialty Shop – Down Under

11-13-2018

THA 092: The Extreme Value of Shop Tours

11-07-2018

RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

11-06-2018

RR 376: The Undeniable Rise of Digital Vehicle Inspection (DVI)

11-02-2018

THA 091: Workshop – Service Adviser Roleplay – Part 2

10-31-2018

RR 375: Trained By Techs – Creating a Training Commitment Inside All Shops

10-30-2018

RR 373: Shop Talk 5 – Retired and Still Helping the Industry

10-23-2018

RR 372: Edwin Hazzard – Training is the Responsibility of the Technician

10-19-2018

THA 089: Open Four, Five or Six Days a Week. You Decide.

10-17-2018

RR 370: Darren Garlock Treating Company Culture and Customer Retention Alike!

10-12-2018

THA 088: Everything I Did Wrong and What I Learned

10-10-2018

RR 369: Patrick McHugh. Using a Scoreboard to Manage Shop Performance.

10-09-2018

RR 368: Shop Talk 4. Gaining New Customers Through Marketing Automation.

10-05-2018

THA 084: Buying Technician Tools: Create Your Program!

09-12-2018

Tag Cloud

Key Word Search

Business Coaches / Advice / Leadership

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Technician Talk

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Training / Future Technicians / Education

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Industry Thought Leaders

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Industry Women Series

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Married Partners: Women Series

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Technology Series / Web / Social / Diagnostics

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Multi-Shop Owners

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Support Services

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Educators

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Town Hall Academy

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026

Your Shop’s Toughest Competitor Is in the Mirror [THA 499]

08-21-2026

Bring the Classroom to the Shop: Raising the Bar For On-Site Training [RR 1105]

08-18-2026

Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498]

08-14-2026

Inside the ASTA Expo 2026: Training, Technology, and Tribal Networking [RR 1104]

08-11-2026

Mastering Shop Flow with Online Scheduling and AI Communication [THA 497]

08-07-2026

Why Employees Disengage and How Leaders Reconnect Them [RR 1103]

08-04-2026

The AI-Informed Customer Has Arrived: What It Means For Auto Repair [THA 496]

07-31-2026

Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102]

07-28-2026

The “Kohl’s Cash” of Auto Repair: Turning Customer Rewards Into Repeat Business [THA 495]

07-24-2026

Deferred Work: The Most Overlooked Growth Opportunity in Auto Repair [RR 1101]

07-21-2026

The Truth About ADAS Calibrations Every Shop Needs to Hear [THA 494]

07-17-2026

Curing Organizational Drag: The Courage to Fire a Non-Fit Employee [RR 1100]

07-14-2026

Maximizing Profit Through Effective Labor Rate Strategy [THA 493]

07-10-2026

Selling to the Curb: How AI Turned More Calls into Customers [RR 1099]

07-07-2026

AI Search Visibility: How Customers Find Your Auto Repair Shop [THA 492]

07-03-2026

Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098]

06-30-2026

How to Sell Your Auto Repair Shop for Maximum Value [THA 491]

06-26-2026

How a Purple Heart Veteran Became a 6-Shop Auto Repair Owner [RR 1097]

06-23-2026